ZARA Employee Review

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Great colleagues to work with
Sales Associate (Former Employee) –  Toronto, ON4 September 2012
Working in this company provided me with many people that I could identify with as a team. Everyone was very helpful towards each other and this made it a pleaseant place to work at.

Management at the store level was always changing and it was at times depressing when managers that you have built a bond with had to work at another location. Additionally, frequent turnovers meant that many friends that you have established were slowly going away.

This job was demanding in that it always felt that the store was understaffed, but this also brought with it a challenge that provided motivation to excel in daily operations where our results were shown to us by our managers on a daily, weekly, monthly and annual basis regarding our sales targets.
Pros
store wide commisions
Cons
frequent changes in personnel
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Decent place to work at.
Cashier/Sales Associate/Customer Service (Current Employee) –  Mississauga, ON5 January 2018
A typical day at ZARA was a constant routine of replenishing, maintaining, cashing out customers, and facilitating customers with solutions if there had been any issues.

Management was decent as my direct manager did the best he could to work around employees' school schedule and requested days off.

Most difficult part of the job was the customer service issues as there were many due to the large amount of continual traffic within the store. Customers were not very understanding for the most part.

The most enjoyable part of ZARA was that the store felt like a huge family, and the bond that you create with customers is sweet.
Pros
Benefits, full time hours
Cons
Breaks are not paid.
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Great place to learn but the workflow needs to be revised
Visual Merchandiser (Former Employee) –  Toronto, ON18 December 2017
Working at ZARA means working in a VERY dynamic environment.

Pros:

- Teamwork is everything. You can really develop your skills in that, and leadership as well if you are a senior associate
- Early access to the latest trends and the coolest items. ZARA is always extremely fashion-forward, and no one can deny that. Even if you don't watch the runways, you will know what is hot at the moment just by working on the floor or on cash.
- Employee discount is great.
- The day is never boring and the time flies by.
- The breaks are balanced and are long enough (30 min or 1 hour depending on your shift duration).
- You learn to be stress-resistant and stand your ground when being pressed by customers.
- The managers will protect you in case of conflict (providing you really didn't do anything wrong).
- During sale, you can easily snatch the best items or rare sizes. Feels good to know that that jacket in XS of yours is the last in the whole GTA!


Cons:

- Not enough training for new employees. They do an orientation, but really you will have to learn as you go.
- As a result, there's a lot of criticism that is not always presented properly.
- The fast-paced environment creates confusion.
- CUSTOMERS. They complain about not being respected, but really it's them who do not respect you and your hard work. Some of them are nice, and they make your day. But sometimes they might be rude right away or treat you like a servant. But the worst thing is what they do to the merchandise. Imagine that you have about 15 to 30 people shopping at once, 50 if it's rush
  more... hour. Now every single one of those people misplaces or throws at least 3 items on the floor. That's 45 to 90 items already (God bless you if it's rush hour). And the day is not even done yet. That's how the stores get messy.
- At cash, you will have to deal with people who act as if they have never been informed about the return policy.
- The workflow is built the way that it does not allow for proper customer service, even if you want to deliver it. There truly is no one to greet at the door or approach them. There's only one person who is assigned to locate customer requests, and the rest is working hard to clean and maintain the image.
- The expectations are that the store is supposed to look like a boutique, which is entirely unrealistic with the customer volume and the stuff available.
- The managers are under enormous pressure and are not always courteous (however, the best of them will answer your questions even when stressed, and will protect your from customers, so this is a PRO).


Overall, it is a great place to learn and grow but can get extremely stressful. However, you do learn stress and time management, develop your self-confidence, quick thinking, teamwork and leadership skills.
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Pros
teamwork, never boring, fashion-forward, employee discount, variety of skills
Cons
not enough training for new employees, stressful, customers are rude and disrespectful
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Overall rating

3.9
Based on 3,122 reviews
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Ratings by category

Work/Life Balance
3.6
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3.7
Job Security/Advancement
3.6
Management
3.5
Culture
3.7