Head Cashier (Former Employee) – Yorkdale Mall – 13 February 2014
Opening tills for the correspondent department, supervising other cashiers, typing out and delivering memos to all departments in the store, merchandising, filing paper work, keeping counter clutter free, assorting damages of the store, responsible of sending out to seamstress small fixable damages.
Was able to learn everything regarding the retail industry, minimum banking and depositing information, improving peoples'skills, improved computer skills, inventory input, a fast cashier, fast counting for opening and closing tills.
Co-workers extremely friendly and professional.
Management varies, overall professional, do not talk to employees besides work related demands, did not co-exist with employees would never be seen talking, hanging out or eating lunch with them either, if this was the case they could possibly get in trouble by head office which is a staff that consisted of people from Spain not well informed of Canadian Law and Human Rights. Encouragement to be tough and hard on staff was acceptable and taught by those in higher positions, wearing make up was promoted for girls, diversity among appearance for men not quite.
The long hours , closing one night and opening the day after was absolutely one of the hardest things to deal with and not being respected by those in higher positions, yelling at staff, speaking in a condescending manner , being judged by overall appearance and never acknowledging the good work and efforts just constantly hearing the bad on a daily basis. A very interesting, surreal and terrible formula to achieve the improvement of skillsmore... and motivation of the staff, which caused many people to walk out.
Learning about the latest runway trends and working around such beautiful pieces and clothes was a nice experience if you enjoy that field of customer service, great Christmas parties.less
Amazing pay for a retail store better as you grow within the company, amazing benefits for full time employees, guaranteed hours, always busy
Lack of respect, lack of co-existence, lack of friendliness, not too flexible with availabilities, human resources best interest is for management not the general staff
Sales Associate (Former Employee) – Calgary, AB – 16 March 2018
Zara’s team was all over the place. Bad first impression. Very chaotic. Being a university student they were not flexible with the hours and would ask you to come on to work a day before or even the day of.