Working at Zara is exhilarating. All the work you do is hands on which gives you an abundant amount of experience. You are able to communicate openly with the head office team so you feel like you are part of a team. Everyone is hard working, allowing there to be always room to move up and grow in the company.
Sales Associate (Former Employee) – Toronto, ON – 25 May 2017
Ok place to start in retail...truck days felt like slavery days especially considering the mall didn't turn the a/c on till the mall opened so imagine doing truck in a hot store especially during the summer. The amount of work that has to be put in for the dollas they pay you I don't think is worth it. Their thing is you don't question the managers which I don't think is right cause sometimes the managers don't even know what they're doing and they like to pick and choose who they want to be nice to and if they don't like you good luck! They ask you to do a million things at once like your a robot or something.
Customer Service Representative (Former Employee) – Mississauga, ON – 19 May 2017
Management was always all over the place making it very hard to work there. The managers were always snobby and full of themselves. Always blamed everyone else for their mistakes. Very judgemental and there was lots of gossip.
Interesting working environment with interesting people.
Sales Associate (Former Employee) – Ottawa, ON – 7 May 2017
I worked at ZARA for over a year and in that year had no problems with management staff, although some of the managers are very stuck up and arrogant. I did not enjoy the management staffs attitude towards their employees but the one redeeming quality of working at ZARA was that you got to work with people that are like minded. A lot of ZARA employees are into high/fast fashion and you can really learn a lot from them. While working there you don't really have to push any sort of customer service, you can just let them do their thing and not nag them which is something a lot of people have come to appreciate.
Assistant Department Manager (Former Employee) – Toronto, ON – 16 April 2017
fast paced - don't expect to grow in your customer service skills - management's main concern is reaching store $$ goals. Not bad overall, if you are interested in working in retail, Zara is not a bad place to start.
Sales Associate (Former Employee) – Yorkdale Toronto – 2 April 2017
Very diverse, the workers are fun and easy to get along with. Management needs to improve by A LOT! It's like they expect you to put work before your health and family. Strict uniform policy. You have to have very high patience, especially at the Yorkdale location because the costumers you get there are past disrespectful. Have to be okay with running upstairs and downstairs to get merchandise from back stock for customers, especially if you are a runner, and staying on your feet for long hours. Despite management and the uniform, the hours were good and your co's help you make it through the day.
Department Manager (Former Employee) – Mississauga, ON – 3 March 2017
ZARA is definitely a place where your success is measured by your actions. That is what the company like to promote, to which they are right. What they fail to mention is just what you actually have to do to complete those actions. As a salary based job, they like to ensure that you are up to your eye balls with work, that is at times, impossible to fit into a 8 hour work day. Not to mention the closing times and opening times that you have to abide by. The work culture is either you survive or not, regardless of how little training you got. And the worst part of it all, is that the company indulges in intimidating their staff, making them feel inferior, and setting extremely unattainable goals and expectations.
Definitely not a job for the masses. But there are a select percent that do like this work environment. And to those I say, best of luck.
Exsessive work hours, bad management, little training, extensive work
Positive work environment with opportunities to learn
Sales Associate (Former Employee) – West Vancouver, BC – 1 February 2017
In the few months I worked at Zara I learned a great deal about retail and made lasting relationships with my co-workers. Depending on the department (mens, womens, kids, operations) the amount of workload will vary. Working in the men's department allowed me to gain experience and knowledge about fashion without the hectic atmosphere found in the women's department.
Sales Associate (Former Employee) – Markham, ON – 11 January 2017
Management was unprofessional and rude at the location I worked at..However, doing the job was fun since I have a passion for fashion and I also love socializing with others. My favorite part of the job was helping and advising customers. I would tell them my recommendations and seeing them satisfied was the best.
Zara is a good place to work thay protect employer and customer
Sales Associate (Former Employee) – Damascus – 7 December 2016
The work was relatively easy and did not require too much effort. I got along well with my managers and other coworkers. The commissions was done globally so there was not competition between coworkers.
Sales Associate (Former Employee) – Markham, ON – 28 November 2016
Mostly worked as a cashier and my job was provide excellent service to all customers and make their shopping experience easy. For example, helping them find exactly what they needed and made sure they were satisfied with their shopping experience.