Business Systems Analyst
ZAG Group - Vancouver, BC

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We are looking for a Business Systems Analyst, ideally with NetSuite (ERP) experience. Responsible for documentation of all processes, procedures and requirements for both NetSuite and Five9. This is a contract position - hours will vary initially. We are looking for someone who will own this project and improve our database performance and manage the administration on an ongoing basis. The successful candidate will need to be onsite to work through issues and as efficiencies improve can manage part of the work remotely.


  • Responsible for the ongoing administration, monitoring and maintenance of NetSuite
  • Development and design of database strategies, system monitoring, performance and capacity for future planning
  • Plan, co-ordinate and implement security measures to safeguard the database
  • Install and upgrade database server and application tools
  • Allocating and planning system storage
  • Modifying UI Flows as necessary
  • Enrolling users and maintaining system security
  • Ensuring compliance with database vendor license agreement
  • Controlling and monitoring user access to the database
  • Monitoring and optimizing performance of database
  • Planning for backup and recovery of database information
  • Maintaining archived data in Access databases
  • Working with vendor for technical support
  • Generating various reports
  • Customization of database
  • Proficient in writing SQL queries


  • Responsible for the ongoing administration, performance and maintenance for all sales representatives
  • Enrolling users and managing roles, skills and campaigns
  • Determining architecture of Five( for most efficient use and performance


  • 3-5 years database administration experience
  • RDBMS an asset, but not required
  • Proficient in writing SQL queries
  • NetSuite and Five9 administration experience is an asset

Please apply online at .