ABOUT ZEDD CUSTOMER SOLUTIONS:
Zedd Customer Solutions is a large Canadian owned and operated Outsource Contact Centre Services provider. Our success can be attributed to the dedication, hard work and service excellence delivered every day by our talented team of contact centre professionals. We understand our clients’ need for outstanding management of their customer relationships and are fully committed to exceeding their expectations in all aspects of our solutions
Located in the Markham Rd. and Hwy 401 neighbourhood on Milner Ave, the Inside Sales Agent shall make and/or receive telephone calls on behalf of our clients. The position performs according to established quality assurance standards and within guidelines set forth by the company and the client. The Telesales Representative is expected to meet and/or exceed established goals, attend and actively participate in training, re-training and up-training programs.
Places and/or receives telephone calls.
Consistently meets established program requirements.
Provides exceptional sales and customer service and maintains established acceptance rating on quality monitoring tests.
Accurately inputs, retrieves and accesses information regarding a customer from a computer system.
Resolves customer concerns immediately and effectively. Displays professionalism and courtesy at all times.
Quickly and correctly answers product questions. Has full knowledge of features and benefits of products and services. Seeks to stay informed of program changes.