Bilingual Outbound Sales Agent/Call Centre/Contact Centre Agent
Zedd Customer Solutions - Toronto, ON

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About Zedd Customer Solutions
Zedd Customer Solutions is a large Canadian owned and operated Outsource Contact Centre Services provider. Our success can be attributed to the dedication, hard work and service excellence delivered every day by our talented team of contact centre professionals. We understand our clients’ need for outstanding management of their customer relationships and are fully committed to exceeding their expectations in all aspects of our solutions.

POSITION SUMMARY:
Located in the Markham Rd. and Hwy 401 neighbourhood on Milner Ave the Bilingual Outbound Sales Agent shall make and/or receive telephone calls on behalf of our well known clients. The position performs according to established quality assurance standards and within guidelines set forth by the company and the client. Full training is provided and paid for.

ESSENTIAL FUNCTIONS:

  • Places and/or receive calls to/from existing customers.
  • Consistently meet established program sales targets.
  • Provide exceptional sales and customer service levels and maintain a high rating on quality monitoring tests.
  • Accurately input, retrieve and access information regarding a customer directly from our client’s database.
  • Resolve customer concerns immediately and effectively. Displays professionalism and courtesy at all times.
  • Quickly and accurately answer customer questions with a full knowledge of features and benefits of products and services.
  • Basic computer skills and accurate data entry.
  • Attends and actively participates in all required training programs.

PREREQUISITES:

  • Strong interpersonal and communication skills.
  • The ability to effectively translate complex information into common terms.
  • Ability to demonstrate initiative.
  • Work well with others.
  • Accuracy when performing all work assignments.
  • Works with a positive attitude that reflects favourably upon the company.

COMPENSATION:

  • Target income of $14.00/hour
  • Benefits

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