Yelp Employee Reviews

Showing all 138 reviews
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Supportive and fun climate in a demanding role.
Account Executive (Current Employee) –  Chicago, IL8 December 2016
This is definitely a work hard play hard position so if you don't have that kind of work ethic, this isn't for you. But with the extensive training, fun atmosphere and supportive work environment, it's hard to now work hard.
Pros
Fully stocked kitchen, stress relief resources like ping pong tables, lounges, couches, TV. Upward mobility for those who work for it. Close knit
Cons
It's basically cold calling, phone sales is tough
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Interesting atmosphere and culture but poor management
Infrastructure Software Engineer (Current Employee) –  San Francisco, CA1 December 2016
Too much time is spent attending to incidents or working around incidents from other teams. Many managers are new/first-time managers and lack the necessary skills to be effective at their jobs while others are handi-capped by the company's culture of super hands off management. Morale is generally poor-whatevs.
Pros
Free lunches on Fridays, free healthy snacks and drinks
Cons
poor management, poor planning, highly inefficient work environment
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Great People, Not So Great Job
Account Executive (Former Employee) –  New York, NY21 November 2016
Yelp is a great company. Employees are treated well with a fully stocked kitchen for breakfast and lunch, great health benefits, and great people. The pay is definitely on the lower side. The most negative aspect was the job itself. The day to day is strictly cold calling businesses to sell the advertising program. It can be very monotonous. Also many of the business owners are busy and do not want to speak to you. It's a hard job to find enjoyment in.
Pros
Free breakfast and lunch. Great Culture and people
Cons
cold calling
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Sales MBA
Senior Account Executive (Former Employee) –  San Francisco, CA10 November 2016
I spent almost 2 years at Yelp. It's a rollercoaster. Full of great colleagues, awesome mentors, and a challenging job (but once you get the hang of it you'll pitch-on-the-fly and feel like a boss).

You are responsible for the full sales cycle. From introduction to close. You will have difficult conversations about selling them Yelp ads with SMB prospects. It's challenging, but what you will also have a team, an organization, readily available for you to learn and execute with.

I owe everything I know about my profession to this opportunity I got here.

Thanks Yelp! :)
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Great people, tough job
Account Executive (Former Employee) –  Chicago, IL7 November 2016
70+ outbound cold calls daily to SMB's in a assigned territory. Setting 15-20 minute appointments with clients to discuss and pitch the Yelp platform. These BO's already have Yelp pages that most likely have traffic to that listing. Pitch and close the prospects. Get to quota, make some decent cash.

However, you must follow the process and be a quick learner. It's easy to fall into habits and not grind it out. Stand up. Take each call with a clean slate, but don't be afraid to mess up and quickly try out a new method again.

Yelp can be a great place for a couple years, but it's a daily grind and not for the weak minded.
Pros
Free drinks, snacks, good benefits
Cons
Pay, job itself, not a ton of room for growth. Stuck inside sales.
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Upbeat fun workplace with lots of room for growth
Account Executive (Former Employee) –  Scottsdale, AZ20 October 2016
One of my favorite parts about my work day is that each day is unpredictable. I never know who I am going to talk to and as a result, I get to learn about so many unique and interesting businesses, people and meet a lot of entrepreneurs that educate me, too.

The best perk is definitely the people and culture… and I suppose our brand new office with shuffleboard, ping pong and Rock Band. But truly, I get to work side by side with amazing, talented people every day.
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Great Workplace, Ok Job
ACCOUNT EXECUTIVE (Current Employee) –  San Francisco, CA5 October 2016
No one likes cold-calling, but that's what you're going to be doing every day. Yes, you get the freedom to churn the whole sales process from open calling to closing, but managing that while handling objections is a tough sell. Co-workers are friendly, and management could be held to another standard. Hard to differentiate managers as friend or micromanaging sticklers, because people move up quick in this job. It can be very emotionally draining and dry, so mentality is everything in this job.
Pros
Free snacks and basic meal ingredients
Cons
Pay is way below other places
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Don't even think about working here
Rejected (Former Employee) –  San Francisco, CA14 September 2016
I applied to intern at Yelp and they ruined my summer. They kept me waiting for two whopping months and now it really made me mad. They have no respect towards low income students who are trying to support a family. The people who are in charge of HR need to be clear and not act childish when picking who should get an intern position. Good thing is that their office is laid back and happy.
Pros
Special assignments, company outings
Cons
Bad HR, too much favoritism, commit on benefits are low
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High highs and low lows
Account Executive (Current Employee) –  Chicago, IL21 November 2016
Each day consists of a high volume of cold calls and emails sent out to SMB owners. Management varied, with some managers just one year out of the account executive role. Issues with that were panic when things weren't going well.
Pros
Free lunch, post-work beers
Cons
Very high pressure
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Sales in a very competitive work environment
Account Executive/Sales (Current Employee) –  San Francisco, CA23 August 2016
Yelp is a great company and I am lucky to have experience working at Yelp.

The account executive role in sales is very competitive. You make a high number of sales calls per day, trying to sell advertising packages to small, local businesses. You must be able to consult and engage with, educate, and successfully sell Yelp advertising to business owners, who may be unwilling to speak to you on the phone or reply any emails or voicemails.
You must know how to quickly think on your feet, and recommend products quickly to suit client needs by handling the different objections that they will throw at you.
Good for working towards goals, talking to people all day long, and if you have a passion for small local businesses.
Pros
Fully stocked kitchen, no extra work hours
Cons
Cold calls all day, competitive within teams
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Great company but exhausting
Account Executive (Current Employee) –  Scottsdale, AZ29 August 2016
Typical day is about 9-10 hours with an hour lunch break. If you want to be successful you have to put some extra time into the job. Managers are great and the sales curriculum is top notch. Honestly love the company, but cold calling 65+ times a day can become taxing.
Pros
Culture, training, food
Cons
Territories, cold calling
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Fun, exciting place with a purpose.
Marketing Intern (Current Employee) –  Albuquerque, NM22 August 2016
I absolutely love to make people happy, and yelp seems to do that. People get excited when the see the yelp tent, and know we have a bunch of freebies to pass out. Businesses really appreciate us for the exposure they receive from having a yelp profile.
Pros
freebies, fun environment, exciting events, free food
Cons
long days
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Great culture - terrible job
Sales Associate (Former Employee) –  Chicago, IL21 August 2016
The culture at Yelp is great. Lots of perks in the office and usually everyone is cool. But managers tend to breathe down your neck and instead of working with you to get better they just tell you that you better work harder.

There is no acknowledging that bad days happen - instead it's 100% you for not working hard enough.
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Great place to work with a startup vibe.
Elite Account Executive (Former Employee) –  San Francisco, CA3 November 2016
Great company to work for with a startup culture. Interacted with my peer on a daily basis to create a strategy to bring in sales for the online food ordering application.
Pros
Benefits, Free Snacks and Pool table
Cons
Compensation
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Celebrate for your team and others around you when someone makes a sale
Account Executive (Current Employee) –  Chicago, IL31 August 2016
This is my first sale job and overall experience has been positive.You will go into training and be expected to learn and implement feedback. With each month that goes by the expectations will go up. It will seem fun in the beginning with the games, free coffee, open cafeteria, and a keg for after hours but it gets old and you just want to go home and relax. You will dial 70 + call a day and be expected to hit 2.50 hours talk time. The job can be high stress at times and if you close a deal directors, managers, and other people will cheer your wins. At times if your not closing it can feel disappointing and you feel forgotten and question if this is the job for you. Going into this job you have to have a thick skin, implement feedback, work hard, adjust to things that might not go your way because this is sales.
Pros
Free lunch
Cons
large output of cold calling on the phone/ must hit metrics & pay is low
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Fun and fast paced
Account Manager (Current Employee) –  Chicago, IL11 December 2016
Great and fun place to work but the opportunities for advancement are poor at the Chicago location.

Co-Workers are great and the management team is very fun.
Pros
breaks, ping pong, outings
Cons
No opportunities for advancement
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Good Work Culture
Online Business Analyst(Spanish) (Current Employee) –  Pune, Maharashtra12 December 2016
Good Work culture apart from that no any good things to write, no grown\t, no transportation, no job security and no salary increment
Pros
allowed music and Phones while working
Cons
no transportation
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productive and fun workplace
Account Executive (Former Employee) –  New York, NY20 December 2016
great workplace and great people. however there is not that much room to grow. a lot of the roles offered are just sales and growth within sales. however, the fully stocked kitchen was amazing!
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Interesting Day-to-Day
Senior Account Executive (Current Employee) –  San Francisco, CA15 August 2016
Very fun culture, they hire well! Would not suggest taking a sales position at Yelp if you have extensive sales experience. You will be paid the same as someone with limited sales experience.
Pros
Free lunches/snacks and great benefits!
Cons
Short breaks and pay
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Great Work Environment
Account Executive (Former Employee) –  Phoenix, AZ6 October 2016
Yelp is a fun place to work with a youthful environment. Through a combination of hard work and getting a good territory you have an opportunity to be very successful.
Pros
Free Lunches, Healthcare
Cons
Luck involved
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Overall rating

3.8
Based on 138 reviews
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Ratings by category

Work/Life Balance
3.9
Salary/Benefits
3.6
Job Security/Advancement
3.4
Management
3.5
Culture
4.1