Good salary potential, lots of pressure and deadlines. Lots of "challenges and opportunities"
MAC (Current Employee) – inside office – 22 January 2015
Good benefits, possible good wages. Base salary is barely minimum wage. Regular culling of mediocre achievers. Regular training classes to replace YOu. Be prepared for lots of constant pressure from management. Far too much admin work as the entire admin department has been laid off. It's a call centre. Becoming micro managed. Has extreme ups and downs. Good if you want to make a quick buck. Not such a good outlook for the long term as many departments have been/are being shut down. I've never worked at a company where so many staff have been off on disability. The different offices across the country have very different outlooks. You might like one. Another might be closed a month after you are hired. (You won't be given any notice). Very limited advancement opportunities. The best thing (and probably the most important) is that most of the people are great. I'd say go for it if you think you're up for it.
Account Executive (Current Employee) – scarborough – 21 September 2014
Working from home, I set appointments and visit prospective clients on a daily/weekly schedule Closing 2-3 deals weekly on average The work atmosphere, culture and management is fine. The most enjoyable part of the job is the freedom to work from home The hardest part of the job is the limitations we are put under and no chance for advancement
Production Clerk (Former Employee) – QC – 27 August 2014
A production clerk must have the following: the ability to quickly learn new systems and applications. Ability to utilize system resources, such as, but not limited to: Microsoft Outlook, Microsoft Excel, Microsoft Word, Internet and to also handle large volume of activity. We work with various levels of the management team to coordinate and lead lead assignment.
Customer Focused - fast paced and challenging environment
Senior Customer Service Representative (Former Employee) – Burnaby, BC V3W3E3 – 20 August 2014
daily claim resolution as well as escalations from call center representative on difficult calls provide coaching and training to all agents on the floor reporting daily to the managers on areas of improvement on processes enjoyed working in a fast paced and challenging environment
Sales (Former Employee) – Toronto, Ontario – 2 July 2014
Company is committed to change and wants to become a Market Leader / On-line Power House in Canada. Offer tremendous value to advertisers and constantly looking at acquiring partnerships to elevate performance + exposure for paying customers. Employees work hard and are dedicated to the company. Corporate culture has been a focal point and getting better over the last few years.
Committed to changes, always looking to improve business ROI for SMB`s.
Many moving parts, IT systems, Org. changes, Competitive pricing models.
Listing Services Representative (Former Employee) – Burnaby, BC – 22 June 2014
Yellow Pages was very flexible where you were able to come to work between the hours of 6am - 9am as long as you worked an 8 hour day. I was the escalations specialist and constantly had new situations arise that I would have to find the best outcome for the customer and the company simultaneously. Management figures fluctuated continuously and it was difficult to find a working relationship with them. The hardest part of the job was constant changes within the company, annual layoffs, management changes and department shutdowns. The most enjoyable part of the job was definitely the people that I got to work with and the satisfaction when amicable solutions were reached with escalations.
the option of compressed work week schedule and access to multiple gyms
Billing Clerk and Comission Clerk (Former Employee) – Scarborough, ON – 21 June 2014
I was able to work in various departments and learn new skill with each of them. The company gave us opportunities through their free courses to better our skills with our jobs. I was fortunate to have worked with other people work oriented like myself. Whenever I learned something useful or beneficial to my job/dept, I would share it or present it to my co-workers if it was something I knew would help them.
The hardest part of the job was trying to meet all deadlines when things went wrong like system crashes or last minute advertising changes.
I really liked that I was able to move around in various departments from switchboard , to clerical for 21 years.
High pressure atmosphere with good incentives to excel
MEDIA CONSULTANT (Current Employee) – Calgary, AB – 13 May 2014
I am very impressed with the training program at YPG. I have been on a continual learning curve from the day I started the 5 week training program.There is something to learn each day and each day brings new challenges to learn and expand one's sales experience, organization skills, customer service skills, conflict management and much more. It is an environment that is fast paced and requires efficient and organized planning. The management team are continually looking for ways to help hone the skills of the sales reps both in a team setting and individually. The sales floor is full of ambitious people and although there is a great deal of competitiveness there is always someone that will pitch in if you need help. The hardest part of the job is handling people who don't understand the changes that YP has gone through to become one of the Nation's strongest media companies. Digital is the way to go and trying to change the image of print advertising in the minds of the general public/business people has been more of a challenge than I expected. Customers have been more closed minded than I expected. There are 2 parts of the job that I enjoy equally, working with the customers and finding a program that works optimally for them & interacting with my co-workers.
Listing Specialist (Current Employee) – Burnaby BC – 27 March 2014
Yellow Pages Group is a great company to work for with great benefts including healthcare, vacation time and flexible working hours in some areas. My daily activities will include problem solving, training and support for the Listings team. We have a very supportive team that will pitch in to help out wherever they are needed. The most enjoyable part of my job is being able to support and help others.
Very challenging, rewarding, and overall a wonderful learning experience
Media Account Consultant (Former Employee) – Toronto, ON – 26 September 2013
If I were not a single mother, I would have loved this job for the rest of my career. Unfortunately the assignment and hours needed to invest were more than I could juggle.
As it was outside sales, I was responsible to work from home, which was ideal, as 2 days a week were allotted to administration, and 3 days were on the road meeting with clients.
I learned that I am capable of maintaining a very corporate and professional countenance, as I am generally very laid-back and personable. I learned more about advertising and the internet than I ever knew was out there, and I learned that I can push myself to new heights and achieve anything I try at.
My co-workers were like family. I am still in constant contact with many of them in my personal life. I learned a lot and our team was very strong and helped each other constantly.
My managers were amazing and were truly there to help. I can't say enough good things about them.
The hardest part of my job was being away from my children, which proved to be too much. I handled the hour+ daily commute well and enjoyed the many challenges the job presented.
The part of the job I enjoyed the most was the actual face-to-face time with the clients, and presenting the proposals. I researched each business and designed marketing campaigns specifically for them, to improve their ROI and bring the best qualified leads possible. I absolutely loved going over analytics and finding new ways to improve their ROI.
Company laptop, iPhone, internet & phone, mileage & benefits