Yellow Pages Employee Reviews

Found 112 reviews matching the search
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Great workplace
Media Account Consultant (Current Employee) –  Toronto, ON5 March 2017
If you put in the work you can make a lot of money that's typical with any sales job. great work culture everyone is friendly and willing to help each other.
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Fun workplace
Media Account Consultant (Former Employee) –  Calgary, AB2 March 2017
YPG was enjoyable place to work. Management always worked with team members to achieve sales targets. They always treated the staff exceptionally well.
Pros
pay grade was decent
Cons
very tough industry
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Fair and productive workplace with fantastic employee support
Customer Service Representative (Former Employee) –  Scarborough, ON8 February 2017
Excellent place to work with plenty of opportunity to keep up to date on an ever-changing business environment. Great Supervisors, great co-workers and I was fortunate enough to work with an awesome team in Customer Service. Very dedicated, passionate and positive team. Excellent employee services if needed,

A typical day at work would be to be assigned to address customer complaints related to their published advertising whether in print or online. An investigation would be done to find out what went wrong, who was responsible for the error (YP or client). Once the investigation was completed, a call to the client to explain the error, how the error occurred and then negotiate a fair and reasonable offer of compensation to the client. The negotiations could get tough as I had to keep in mind that I was working on behalf of three very important entities: Yellow Pages (loss of revenue), Sales Rep (loss of income) and the customer (did the error hurt his business and is Yellow Pages going to lose this customer)
Pros
Flexible work environment
Cons
All calls were forwarded to Customer Service even if the customer wanted another department
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High stress environment with great support from your team and management.
District Sales Representative (Former Employee) –  Kingston, ON25 January 2017
We set our own hours, work from home with 5 weeks vacation plus a free confidential hot line for moral and psychological support.

Though tough with targets our management teams are very supportive.

It is a fast pace high stress job. That being said; working in teams by region there usually a colleague close by to share lunch or dinner
allowing a calm relaxing way to share the ups and downs of the day.

Following up with customers to make sure they don't miss any publication deadlines.

I work from home most of the year. That has allowed me to be involved with my family.
Pros
Work from home, great benefits, good salary
Cons
Pending dead lines, travel 4 months a year, high stress environment
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Bon environnement de travail.
Senior Director, Business Solutions (Former Employee) –  Montréal, QC23 January 2017
Une vision claire, un bon plan pour relever les défis. Des gens professionnels et dynamiques qui sont passionnés. Ambiance de travail positif.
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Great place to work, management lacking.
Business Services Representative (Former Employee) –  Burnaby, BC18 January 2017
A great place to work. Fun office with lots of wonderful people but, the Management is uninspired and should move to new people. Very little feedback on performance even though there are quarterly meetings with managers to discuss it they never have actual feed back.
Pros
Lots of fun office activities during holidays, great location.
Cons
Terrible management, no over-time, no feedback.
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Productive and fun work environment
Business Services Rep (Former Employee) –  Burnaby, BC16 January 2017
Managers were not as helpful, but coworkers and seniors were very helpful. It is not a stressful work environment, but you can tell not everyone felt secure in their positions at the company. The company is undergoing through a lot of change, and as a result many departments can be laid off at a time.
However, most of the work time is individually scheduled, so it is up to you to work efficiently or as hard as your colleagues to meet the deadlines.
Pros
Efficient use of individual work and time scheduling
Cons
Temporary position
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Current responsibilities & duties
Client Services Representative & Claims Liaison (Current Employee) –  Burnaby, BC13 January 2017
Workplace duties include intake of client services calls related to product management, billing & billing investigation, complaint management & resolution, reception coverage, and sales triage.
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productive and fun work environment cafeteria downstairs
Coordinator (Former Employee) –  Montréal, QC12 January 2017
Regular 9-5 or flexible hours depending on management team

weekends are off

typical day will depend on the job there are so many positions

awesome product and great teams

good employee benefits
Pros
work benefits
Cons
office will move from current location
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Overall Positive Experience
Media Account Consultant (Key Accounts Manager) (Current Employee) –  Burnaby, BC3 January 2017
The benefits and the salary were very excellent. I was also able to work from home so that allowed me a lot of flexibility in my overall work and life.
Pros
Excellent Commission Structure
Cons
Poor company outlook and upper management
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Good company that provides opportunities to improve processes with open communication at all levels about company strategies, results and objectives
ADMINISTRATIVE ASSISTANT (Former Employee) –  Toronto, ON2 January 2017
Good company that provides opportunities to improve processes with open communication at all levels about company strategies, results and objectives. Excellent benefits and the possibility of working remotely.
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Great company
Senior Customer Service Agent (Former Employee) –  Toronto, ON2 January 2017
Yellow Pages is a great company to work for the salary and benefits are great..
The ability to learn new skills are always available.
Great Management
Pros
salary and benefits are great
Cons
company moved downtown Toronto
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Good company
SEO Campaign Manager (Current Employee) –  Burnaby, BC15 December 2016
If you want to gain experience yp is a good place to work. There are not many opportunities to move up, many talented people have left because of that.
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Little Value in Employees
Media Account Consultant (Current Employee) –  Calgary, AB24 November 2016
Doesn't value employees. Doesn't care about work/life balance. Unethical management. Favouritism. Only cares about acquiring clients, not about maintaining client relationships.
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Mac
Inside Sales Consultant (Former Employee) –  Toronto, ON12 November 2016
great company, great compensation, great motivation but need to work on lead generation techniques and management needs to be trained a little more. work.life balance is great
Pros
compensation, work culture
Cons
gossip
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un des meilleur employeur
representant multi medias niveau 2 (Former Employee) –  Quebec City, QC25 October 2016
très bonne entreprise , un beau esprit de équipe , tout le monde est de bonne humeur et prêt a offrir de l'aide, cote très humain
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Lots of Challenges and tons of learning
Director (Former Employee) –  Toronto, ON22 September 2016
This is a company still I transition so the demands are significant. Lots of challenges in product and systems but tons of learning opportunities as well.
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Terrible management
MULTIMEDIA CONTENT AGENT (Former Employee) –  Scarborough, ON14 September 2016
no job security a corporation that does not care about employees no feedback from management and no coordination between offices terrible communication and compensation was lackluster pros: great benefits Cons: management poor communication very unprofessional
Pros
benefits
Cons
management
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Very Good Enviroment to work for
2015-2016: Buisness Validations (Former Employee) –  Saint John, NB31 August 2016
Working for yellow pages was the best experience i have ever had in my life NO The best company ever to work for it was a relaxing job.

Management was excellent always around when you needed them , the co-workers were always working with a smile on their face.

it was not a hard job to do cause all i needed to do was to pay attention at the trainning.:-)).

and every once in a while we had enjoyable days with games ect.plus all the benifits was awesome. i dont need to say more about yellow pages they were the best . is too bad they closed in saint-john nb.
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No Job Security
Sales Support Agent (Former Employee) –  Scarborough, ON22 August 2016
I worked there for three years. I quickly learned there was no job security as people would be laid off/surplussed yearly from multiple departments. I would not recommend this employer.
Pros
People are great to work with
Cons
Management
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Overall rating

3.6
Based on 156 reviews
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Ratings by category

Work/Life Balance
3.6
Salary/Benefits
3.8
Job Security/Advancement
2.9
Management
3.0
Culture
3.3