Consultant (Current Employee) – Scarborough, ON – 12 May 2017
i joined Yellow pages in 2011 and it was great. work life balance was perfect. hardly did overtime. (they dont pay for overtime) no pressures! very relaxed! now they have laid off more than 50% of the original IT department and there is lots of pressure on remaining team. They have lost so much knowledge bcz of firing knowledgeable people. Its difficult to do your job now bcz you dont have proper help from others. There are no extra social fun activities.
Delivery Labourer (Former Employee) – Victoria, BC – 3 May 2017
My father and I decided it seemed like not that bad of a small job to do. They do pay 39 cents for delivering the yellow pages as well as the rider. Our route was quite large and we ended up delivering to over a hundred houses and we were hardly a quarter of the way through and we left at around 1:00 - 1:30pm and by the time we gave up it was literally 8:30 and dark out. My legs burned for 2 days. and we were driving.
The only enjoyable part was the fact that we got to know a bit of the community in the area we delivered in.
The hardest part would have to be walking up peoples drive ways, some are very steep depending on where you are delivering to.
From 7 hours of work we made a bit more than fifty dollars.
You would be better with a job that doesnt even pay minimum wage. I feel quite sorry for the people who do this on a regular basis.
Media Consultant (Former Employee) – Montréal, QC – 22 April 2017
Get ready to get yelled at and guilt trip. Had a bad day, you didn't make enough calls, had a great day, imagine if you would've made more calls. The pay is great, no job security, they always hire new employees to replace the one that doesn't have a ''yes man'' attitude to avoid having to give them their permanency.
Media Account Consultant (Current Employee) – Burnaby, BC – 29 March 2017
Yellow Pages is a great place to work. The work life balance is fantastic as is the salary and benefits. The training and tools provided really set you up for success. As a company, Yellow Pages, is focused on acquisition sales. They have been incredibly successful at acquiring new customers over the last few years and are on track this year to acquire 50,000 new customers across Canada.
Account Manager (Former Employee) – Toronto, ON – 28 March 2017
It is a great company which offers quite a learning experience. Learn new technologies and CRM strategies. Corporate culture is relaxed with everyone willing to help to achieve personal and company goals.
Fair and productive workplace with fantastic employee support
Customer Service Representative (Former Employee) – Scarborough, ON – 8 February 2017
Excellent place to work with plenty of opportunity to keep up to date on an ever-changing business environment. Great Supervisors, great co-workers and I was fortunate enough to work with an awesome team in Customer Service. Very dedicated, passionate and positive team. Excellent employee services if needed,
A typical day at work would be to be assigned to address customer complaints related to their published advertising whether in print or online. An investigation would be done to find out what went wrong, who was responsible for the error (YP or client). Once the investigation was completed, a call to the client to explain the error, how the error occurred and then negotiate a fair and reasonable offer of compensation to the client. The negotiations could get tough as I had to keep in mind that I was working on behalf of three very important entities: Yellow Pages (loss of revenue), Sales Rep (loss of income) and the customer (did the error hurt his business and is Yellow Pages going to lose this customer)
Flexible work environment
All calls were forwarded to Customer Service even if the customer wanted another department
High stress environment with great support from your team and management.
District Sales Representative (Former Employee) – Kingston, ON – 25 January 2017
We set our own hours, work from home with 5 weeks vacation plus a free confidential hot line for moral and psychological support.
Though tough with targets our management teams are very supportive.
It is a fast pace high stress job. That being said; working in teams by region there usually a colleague close by to share lunch or dinner allowing a calm relaxing way to share the ups and downs of the day.
Following up with customers to make sure they don't miss any publication deadlines.
I work from home most of the year. That has allowed me to be involved with my family.
Work from home, great benefits, good salary
Pending dead lines, travel 4 months a year, high stress environment
Business Services Representative (Former Employee) – Burnaby, BC – 18 January 2017
A great place to work. Fun office with lots of wonderful people but, the Management is uninspired and should move to new people. Very little feedback on performance even though there are quarterly meetings with managers to discuss it they never have actual feed back.
Lots of fun office activities during holidays, great location.
Business Services Rep (Former Employee) – Burnaby, BC – 16 January 2017
Managers were not as helpful, but coworkers and seniors were very helpful. It is not a stressful work environment, but you can tell not everyone felt secure in their positions at the company. The company is undergoing through a lot of change, and as a result many departments can be laid off at a time. However, most of the work time is individually scheduled, so it is up to you to work efficiently or as hard as your colleagues to meet the deadlines.
Efficient use of individual work and time scheduling