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Yellow Pages Group
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102 reviews

Yellow Pages Group Employee Reviews

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Organisational Transformation
Digital Fulfilment (Current Employee), Vancouver, BCJuly 11, 2015
Pros: good benefits
Cons: a retrograde management culture
In the modern days of internet, mobile devices, internet,Google, Yelp ... the Yellow Pages has finally initiated its digital transformation.
The requirements to promote the new products, new IT systems, platforms, ... are huge and demanding. The Teams are great and so willing to improve, make a difference, deliver better service but alas the company lacks the culture for it.
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Pay was good but no work/life balance
Media Account Consultant (Former Employee), Kelowna, BCJuly 3, 2015
Pros: pay
Cons: work life balance
Pay was good but no work/life balance. Coworkers were great. Lots of change from print to online. Work from home so lots of flexability. benifits were good.
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Not the Ideal employer
Media Account Consultant (Former Employee), Atlantic CanadaJune 23, 2015
Pros: Nil
Cons: Long hour, no support
I applied as the job ad appeared very attractive but shortly after being hired I realized that all that was offered would never be delivered.
They are very pushy and require you to sell high priced products that many small business owner/operators do not need.
The products are very overpriced and the technical service is dismal at best. Customer service is nil
Manager are all push push and little back end support.
We had one manager who didn't even know the operating system.
The final kicker was that they call meeting with little or no notice and you have to drop everything and attend. Even if it means ignoring an appointment you have with a customer
Would not recommend this to anyone
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Listing Service Representative.
Bilingual Listings Services Specialist (Former Employee), Burnaby, BCJune 14, 2015
Pros: none.
Cons: repetitive. toxic team work environment.
"open-space office" is a 5'x5' cubicle.You repeat the same task ALL DAY, every day. Customer service is talking to entitled and taking abuse from rude sale rep from the company. Empty management "advancement" promises. Anybody in their right mind wouldn't lose their time with this.
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Corporate Company expect to be a number
Media Account Consultant (Current Employee), Markham, ONJune 10, 2015
Pros: great training
Cons: favourtism
Busy day on the phones booking appointments with potential prospects and meeting with them to discuss their needs and our solutions. Lots of admin work so be prepared. I learned a ton about online marketing and advertising plus the importance to advertise for SMB's. Management has to follow rules so double edged sword there. Great co-workers. Hardest part keeping up with all the admin work that comes with the job. Most enjoyable i can work from home and the benefits.
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Very Difficult Environment on East Coast
MEDIA ACCOUNT CONSULTANT (Former Employee), Dartmouth, NSMay 7, 2015
The YP division in Atlantic Canada is the only one not Unionized, and I never thougth I'd be a Pro Union person especially in sales, but there is a need for the "checks and balances" they would provide where this company is concerned with respect to the way they treat their people. They manage by fear and be prepared to work 70+ hours a week. The management team is made up of hand picked individuals that will obey the rules from the director, their loyalty is to the director (and covering their rear ends), not their teams for the most part. Money can be decent, but the company has enormous fufillment issues that the reps have to deal with the mistakes and omissions with the customers, and the reps have nothing to do with the foul ups. Stay clear of this dying dinosaur, her best days are way behind her, just ask about their turnover rates, very high.
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Business to Business Sales
Media Account Consultant (Current Employee), Toronto, ONApril 14, 2015
Pros: Commision
Cons: Cold Calling
- Business to Business Sales
- Cold Calling
- Consulting
- Great Environment to work in
- Fun Place to work at
- Great Co workers
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good team
Sr. TECHNOLOGY SPECIALIST (Current Employee), Burnaby, BCApril 12, 2015
the IS-IT teams and members have good collaboration across the their fields of expertise. Progressive and innovative in technology.
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Great Place To Work
MEDIA ACCOUNT CONSULTANT (Current Employee), Toronto, ONFebruary 28, 2015
Pros: get to meet all business owners. always a new challenge.
Cons: always changing with new updates
You get to use all your knowledge about Online products, and Google products, Great place to work. Great Money. Always taking classes, and updating your knowledge regarding Google changes or on-line changes.
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One of the best companies to work for in Montreal
Senior Manager (Former Employee), Montréal, QCFebruary 9, 2015
they've moved past their print directory legacy and are forging a strong presence in the digital world. Lots of interesting and fun projects!
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A dying industry
Outside Sales (Former Employee), Burnaby, BCFebruary 3, 2015
Pros: potential to make money
Cons: no work life balance.
Yellow Pages has tried to get into the digital world, but they have bumbled their way to it, many younger companies are eating their lunch.

The money has potential but you must work long hours to get it. The work life balance is very off.
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Good salary potential, lots of pressure and deadlines. Lots of "challenges and opportunities"
MAC (Current Employee), inside officeJanuary 22, 2015
Pros: great people
Cons: the job takes its toll, insecure position
Good benefits, possible good wages. Base salary is barely minimum wage. Regular culling of mediocre achievers. Regular training classes to replace YOu. Be prepared for lots of constant pressure from management. Far too much admin work as the entire admin department has been laid off. It's a call centre. Becoming micro managed. Has extreme ups and downs. Good if you want to make a quick buck. Not such a good outlook for the long term as many departments have been/are being shut down. I've never worked at a company where so many staff have been off on disability. The different offices across the country have very different outlooks. You might like one. Another might be closed a month after you are hired. (You won't be given any notice). Very limited advancement opportunities. The best thing (and probably the most important) is that most of the people are great. I'd say go for it if you think you're up for it.
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Steady Employment
Account Executive (Current Employee), scarboroughSeptember 21, 2014
Pros: work from home
Cons: zero advancement; little respect
Working from home, I set appointments and visit prospective clients on a daily/weekly schedule
Closing 2-3 deals weekly on average
The work atmosphere, culture and management is fine.
The most enjoyable part of the job is the freedom to work from home
The hardest part of the job is the limitations we are put under and
no chance for advancement
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Fun workplace
Production Clerk (Former Employee), QCAugust 27, 2014
Pros: cafeteria access
Cons: n/a
Amazing people!!!

A production clerk must have the following: the ability to quickly learn new systems and applications. Ability to utilize system resources, such as, but not limited to: Microsoft Outlook, Microsoft Excel, Microsoft Word, Internet and to also handle large volume of activity. We work with various levels of the management team to coordinate and lead lead assignment.
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great company
sales representative (Former Employee), montrealAugust 21, 2014
great company
great advatages
flexible schedule
possibility of advancement
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Customer Focused - fast paced and challenging environment
Senior Customer Service Representative (Former Employee), Burnaby, BC V3W3E3August 20, 2014
Pros: benefits
daily claim resolution as well as escalations from call center representative on difficult calls
provide coaching and training to all agents on the floor
reporting daily to the managers on areas of improvement on processes
enjoyed working in a fast paced and challenging environment
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Great place to work
Business Analyst (Former Employee), Ile des Soeurs, QcAugust 13, 2014
Great place to work. Awesome people! Excellent location and easy access to public transportation. Close to Champlain bridge and downtown.
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Fun place to work
Editor / Product Coordinator (Former Employee), Montréal, QCJuly 15, 2014
The company had a good organizational culture.

I had the opportunity to contribute to a women's online article by writing content.
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Changing with the times.
Sales (Former Employee), Toronto, OntarioJuly 2, 2014
Pros: committed to changes, always looking to improve business roi for smb`s.
Cons: many moving parts, it systems, org. changes, competitive pricing models.
Company is committed to change and wants to become a Market Leader / On-line Power House in Canada.
Offer tremendous value to advertisers and constantly looking at acquiring partnerships to elevate performance + exposure for paying customers.
Employees work hard and are dedicated to the company.
Corporate culture has been a focal point and getting better over the last few years.
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very flexible
Listing Services Representative (Former Employee), Burnaby, BCJune 22, 2014
Pros: the option of compressed work week schedule and access to multiple gyms
Cons: the constant company transitions
Yellow Pages was very flexible where you were able to come to work between the hours of 6am - 9am as long as you worked an 8 hour day. I was the escalations specialist and constantly had new situations arise that I would have to find the best outcome for the customer and the company simultaneously. Management figures fluctuated continuously and it was difficult to find a working relationship with them. The hardest part of the job was constant changes within the company, annual layoffs, management changes and department shutdowns. The most enjoyable part of the job was definitely the people that I got to work with and the satisfaction when amicable solutions were reached with escalations.

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About Yellow Pages Group

Yellow Pages Group is a leading digital company in Canada. The Company serves over 300,000 local businesses through its nationwide – Read more

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