Pros: free food, although selection has pared down, free phone, people are nice, your skills are used
Cons: no work life balance, the feeling you are only a number, outsourced too much
Working 24/7 wasn't enough. Their quarterly goals will burn you up and spit you out...and then they'll just hire a fresh person that knows nothing for you to train them so they can take your job. I enjoyed my role here tremendously, but departmental cuts kept whittling down my staff and pretty soon I only had the outsourced team.