Pros: good concept of business
Cons: bad return/refund policy. no quality control from vendors
XS Cargo is a liquidation company that sells new and refurbished goods. Even though there are great bargains to find (i.e. food, clothing, bedding, furniture, gardening supplies); there are more problems with any electrical refurbished products (appliances, tablets, TV's). This has been an issue for years, where products that we sell don't work and when the customer comes back demanding his/her money back, all we can do is either offer them an exchange for the same product or a credit voucher. We deal with this scenario at least 20 times a day.
This is an "All Sales Final...No Refunds" business which we communicate to all of our customers.
As the store manager, I had to try and diffuse any conflict between the customer and our staff (that are only following company policy on returns). My team understood the daunting tasks that they had to endure and even though frustrating, they all succeeded.
The comradery with the staff and repeat customers was the most enjoyable part of my job.