Customer Care Specialist (Former Employee) – Fredericton, NB – 7 September 2017
I enjoyed working here. The only thing i did not enjoy is the fact that they are not family oriented. Being a single mom, I was unable to be there for my child when he was done school. I never saw him at night time and missed out on a lot of memorable moments. I was promised better hours and a wage increase after working so many months, however that never happened.
Technical Support Specialist (Former Employee) – Woodstock, NB – 8 August 2017
Xplornet Communications is an Internet Provider for customers. I worked as a Tech Agent answering phone calls from customers who had issues with our service. Our service sucks because the company oversells, and the company expects its employees to lie to customers about why the service is so bad. Again, the pay is good, the benefits are good, but everything else, sucks.
Productive workplace with incentives and room for advancement
Technical Support Representative (Former Employee) – Woodstock, NB – 7 July 2017
A typical day at work was handling incoming calls from customers who required technical support for their satellite internet and home phone services. Occasionally, when experiencing low volumes of calls in the Technical Support department, some were chosen to take billing and sales calls. I didn't learn much, as I have been in a call centre environment dealing with these types of calls before and also work in quality assurance monitoring these types of calls, so I went in knowing a lot and besides learning about the products, there wasn't anything job or task specific that I didn't already know. Management was great,always easily accessible and helpful. The workplace culture was relaxed, though sometimes frantic, and my co-workers were great to work with. I found we were always able to help each other out and ask each other questions if ever needed without any hesitation. The hardest part of the job was the juggling of day and night shifts. Half the week would be day shifts, half would be night. Overall it wasn't too bad but it was hard to stay on a good sleep schedule and be fully energized when the shifts turned over. The most enjoyable part of the job was the satisfaction of helping customers out with problems they couldn't otherwise help themselves with, especially the really complicated technical issues. Sometimes there were incentives and little bonuses for quality of calls so that was a nice perk as well.
Satisfaction of helping others, incentives, great co-workers, in my wheelhouse as far as my skills are concerned
Juggling of day and night shifts with no time between turnovers
Technical Support Specialist (Current Employee) – Woodstock, NB – 3 July 2017
Xplornet is an awesome place to work. Great pay, benefits and awesome management. Employees get treated really well. Managment is constantly showing their appreciation towards employees from free lunches, games/activities, prizes etc!
Amanda Charbonneau, Manager (Former Employee) – Fredericton, NB – 1 May 2017
Overall enjoyed my time at Xplornet. Really enjoyed working with the supervisors and managers, they upheld company policy very thoroughly, and promoted an atmosphere of friendliness and understanding in a very otherwise difficult work environment. It is a 24 hour customer service center, so the work scheduling can be very inconvenient if you hope to have any sort of life outside of work, and some of the policies around employee time management were overly strict and obstructive, though admittedly much better than most customer support centers. Overall not a bad place to work, lots of internal promoting if you're looking for a career.
In building, free access gym, free lunches and gift cards, friendly management.
You will get either the hours you want or the days you want off, but never both.
Customer Care Representative (Former Employee) – Jacksonville, NB – 12 December 2016
Clean, open concept, positive, and helpful environment. One never felt any lesser than the other when it came to position titles. Everyone was friends with each other outside of work, and that made for better productivity levels.
Its a company that takes care of their employee but who needs to expand its work force
Customer service representative (Former Employee) – Fredericton, NB – 2 December 2016
They are usually very generous and do recognize their employees for their hard work as a company. But it seems they are receiving a higher call volume then their current work force is able to handle to they need to expand more on that side.
Free meals, in house reward programs, good benefits
Some of the managers shouldn't be there, hard to get a shift with good hours, not enough employees for the volume they receive
Network Operations Specialist (Current Employee) – Woodsatock, NB – 11 April 2016
Xplornet is a great place to work. Amazing people and always a learning and encouraging atmosphere. My position requires 12 hours shift, 4 days a week. Not stressful as we are working in a team and your team work skills are proven here.
Technical Support Specialist (Former Employee) – Woodstock, NB – 11 March 2016
Fielding calls from dissatisfied customers. Management is not supportive of their employees. Management is only concerned about numbers, not resolving their customer's issues. Co-workers are great, but due to new policies, aren't able to help each other anymore. If employee reaches out to co-worker they fail QA. Hardest part of job is no support from management and being forced to not tell the whole truth to a customer.
no support from management, no tools and high stress
Senior Business Systems Analyst (Former Employee) – Woodstock, NB – 14 November 2015
I have over 13 years experience in the IT industry with a mountain of experience in disaster recovery, enterprise technologies and application development, operations and support.
Hired on to bring new technologies and techniques into the company. I left a very profitable 9 year position for this opportunity because of the technology opportunities involved. Soon after being hired, they fired my boss, and many others thereafter. Short story, internal politics so another could have the job of which they have not a single IT bone in their body. Leadership is lacking in many areas.
They have the worst culture I've ever been in!
Was let go for the following reason and I quote "you're experience and knowledge supersedes that of this department and we don't want you here!" This all happen right in front of HR who's reply was they have no power over the hiring processes. WHAT! really? First time I've heard that! My former colleagues told me first hand they were told I just left and would no longer be with them. Interesting......no?
Bottom line is, there was jockeying in the background based on social status.
I'm happy to be gone and moved on to the next adventure as I personally don't enjoy having "the tail wag the dog" so to speak. When decisions are made from the rear, it stinks!
*** Disclaimer *** - This post is made from personal experience and no confidential information was release. It's expressed as a Freedom of speech and is in no way trying to derail potential prospects for this company.
Produtive place to work and learn technical skills
Present Technical Service Specialist (Current Employee) – Woodstock, NB – 29 December 2014
At Xplornet Communications I developed the skills to troubleshoot the internet to help people's problems with it. As well developed the skill to fix an issue with computers. Overall this job taught me those skills as well as patience with others and trying to understand what a person needs to receive help.