Find companies:
Xplornet Communications
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
7 reviews

Xplornet Communications Employee Reviews

Company Attributes

  • Job Work/Life Balance
  • Salary/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Worst place I've ever worked in my life.
Customer Service (Former Employee), Fredericton, NBMay 6, 2014
Pros: pay
Despite the decent pay checks, this place is absolutely horrible.
The day that we had the major snow storm, my car was stuck in the parking lot, no cab companies were open to drive me home, so I was stuck there until 2am (my shift ended at 7pm) for someone to help push me out. I was an hour late the next day, and got fired for it.
This was my only late – more... occurrence, I had 0 absences, 0 lates, and my phone stats were above average.
I was told that the reason why I was late was not a good reason to miss work. (I was late before I got stuck in my own drive way once I returned home and was up until 6am trying to push my car out of the snow, so I was not fit to go to work at 10am with no sleep).

The management team there is a complete load of bologna. No one knows what they are talking about. If you ask one supervisor a question, they will tell you one thing, and then another supervisor will coach you for doing it that way, stating that it is wrong.

Nobody ever tells you when you are doing a good job, only when you do something wrong. The people who work there don't like their jobs, and the customers hate Xplornet even more, but are trapped with them because there is no other internet provider.

This company does not care about employees, or long term customers.

I do not recommend working here! – less
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great pay, Terrible company ethics.
Dual Subject Matter Expert (Former Employee), Fredericton, NBMarch 10, 2014
Pros: fun events, great pay, amazing benefits
Cons: terrible schedules, horrible policies, burn out quickly
Found that it was fun and really enjoyed working there initially, was promoted several times within several months, however, at that point hit a ceiling as my manager was inaccessible and was never able to discuss the possibility of a plan to move forward at that time. Scheduling is kind of awful, and you learn that you're really just a number to them. – more... Eventually, you get sick of defending their terrible products that they can't even back up. Salary and Benefits are Phenomenal, and I do miss the money, but I sleep better at night not having to con customers into staying with this company and their terrible policies. (IE: If someone's home burns down, we were responsible to tell them they then owed us $500+ for the cost of equipment and $25/month for the remainder of their contracted months.) Not so much fun. – less
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Stand issue office. Not a whole lot going for it in terms esthetic.
Manager, Marketing (Current Employee), Markham, ONMay 23, 2013
Pros: close to a major highway exit making access suitable for those living north and east of toronto, executives are generally well liked, especially the person at the helm
Cons: poor communication across teams, as well as between senior management & the subordinates, management doesn't always have a full grasp of the work being done, valuation of contributions suffer, compensation leaves a lot to be desired
I've been with Xplornet long enough to see a few highs, and quite a few lows. There's a lot of potential for the company to do good things, but it's a company attempting to do lots of things before it has the capabilities (infrastructure and resources) to make those things materialize.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good place to work!
Bilingual Technical Support Representative Level (Former Employee), Woodstock, New-BrunswickMarch 10, 2013
Pros: good wages, bonus
Cons: bad hours
Good place to work, place for advancement, good wages and bonus!
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
A structured and friendly work environment
Customer Service Representative (Former Employee), Fredericton, NBNovember 5, 2012
Pros: many minor social events, such as contests and get-togethers during lunch
Cons: terrible hours considering the public transit in the city
A day typically consisted of dealing with customers, their accounts and remotely helping the customers troubleshoot their equipment, followed by writing down a summary of what happened in a ticket. I've learned a lot about how to explain concepts clearly and how to record information whilst multitasking. My co-workers were usually quite friendly and – more... well-mannered, though you don't socialize with them too much outside of breaks. The hardest part of the job was dealing with customers since they only called when something went wrong so some of them could be BEYOND unpleasant. The most enjoyable part though? Getting to hear that the customer really appreciated the work you did for them when you actually managed to get a happy customer. – less
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
A structured and friendly work environment
Customer Service Representative (Former Employee), Fredericton, NBNovember 5, 2012
Pros: many minor social events, such as contests and get-togethers during lunch
Cons: terrible hours considering the public transit in the city
A day typically consisted of dealing with customers, their accounts and remotely helping the customers troubleshoot their equipment, followed by writing down a summary of what happened in a ticket. I've learned a lot about how to explain concepts clearly and how to record information whilst multitasking. My co-workers were usually quite friendly and – more... well-mannered, though you don't socialize with them too much outside of breaks. The hardest part of the job was dealing with customers since they only called when something went wrong so some of them could be BEYOND unpleasant. The most enjoyable part though? Getting to hear that the customer really appreciated the work you did for them when you actually managed to get a happy customer. – less