Pros: pay's okay.
Cons: short breaks (two 10's and a 30 lunch), beni's are expensive, supervisors, upper management in general
If you don't have call center experience and would like to get some, come to Xerox.
If you have worked in a call center, have a decent understanding on how upper management, supervisors, and how a call center should function... Not your best choice.
The place functions more like a high school than it does an actual workplace. There are constant rumors – more... flying around, I have been asked very personal questions about my lifestyle that are inappropriate to the work place. I have been openly discriminated against as well.
I've also been 'walked out of the door, on unpaid suspension without pay' because of a claim made that was complete bull, and then told "it was just all hearsay."
Night shift is pretty cool if you're a general care rep, the supervisors don't really care what you do as long as you're actually taking calls and not being rude/disruptive to your customers.
Upper management is terrible, I've had to call HR a few times to make sure my paycheck was fixed. I've had issues with my paycheck on more than one occasion, and once was not paid for three weeks of work, and had to wait another full week to get reimbursed for the check.
Overall, it wasn't terrible, it wouldn't kill me to work there again, but there are much better, well paid (as in they'll pay you what you're really worth) positions with much better, well organized companies. – less