Xerox Employer Reviews

This company pays on an ABC pay rate. Meaning you make minimum wage with a potential to earn more. If you actually care about your cusotmers and want to help them, then you end up sacrificing your pay. They make it difficult for people with disabilities to get accomodation.

a day at my job you get ongoing incoming phone calls about the members plan either they have not recieved their bill and think there coverage is going to end or they need to make a payment, they haven't recieved there id cards. I just provide them with what they need or need to no.I've learned that you have to have alot of patience and empathy in a – more... setting like this. The hardest part of my job is not knowing when it's your time to go. They will lay you off in a blink of an eye. The most enjoyable part of my job is that the member is happy. – less

Great Co-workers to work with. Everyone is willing to help and support each other.

I learned how to help members with their Medicare part D plan, and how to place prescription orders and refills and how to help member resolve their issues. I learned how to use Avaya Phone system and people safe software.

You arrive at work and better clock into the phone system within 60 seconds of your start time or you have earned 1/4 of a point towards disciplinary action. As you take calls during the beginning of the day you are nervous because a failed survey will lower your pay for a month. There is an appeal process but it is weighted against you because they – more... can always say the problem was your tone even though none of the supervisors or Ops. Mgrs. I spoke with were ever trained in paralinguistics. A failed survey also earns you a disciplinary action. You were paid for every second that you were on an inbound call, so if there are few calls then you are earning few dollars (as low as minimum wage). Your pay changes daily and at the location where I worked the maximum you could earn if you were on the phone every second of your shift was $13.80. You could not even enjoy the company of your co-workers because you could not get to know them as you tried to stay available all the time to take calls. On occasion management would buy cheeseburgers from McDonalds (and you could have only 1) or breakfast sandwiches (and you could have only 1). Benefits may as well have been non-existent because of the amount of the premium that had to be paid by the employee. – less

Great stepping stone job. If you are looking for an opportunity to get your foot in the door Xerox can assist with that. Along with them being international the sky is the limit.

Our day started with a mourning meeting to discuss the operations of the day. Then pick parts to setup workstations on the SMT line. After the machines started up, we stuffed circuit boards with parts, then set up for inspection and shipping. In the store room I received the parts from the dock area loaded them into the engineering data base and stocked – more... the parts. Then parts were pulled for the machine operations and testing. Management was strict but fair in most cases. The hardest part of the job was there was all ways constant rumors of layoffs. Most of my co-workers were fun to work with. The hardest part of the job begun when the layoffs started. The most enjoyable was the interaction with my co-workers in the off hours. – less

This was a fun place to work, good environment, excellent boss, just a little bit stressful since people were calling to complain UPS had lost their packages.

The most enjoyable part of the job is my interaction with my customers over the telephone.

Helping customers with their medication delivery is fun I enjoy speaking to different people every day. There are just to many young people here that reall do no take employment seriously. I have to put on a smile even though it is alot of chaos here.

I am currently contracted through Xerox Inc with a mail order pharmacy named Right Source Mail Order Pharmacy. A normal day of employment consist of numerous challenges to awaken active listening and productive time management skills while encompassing inductive reasoning with daily interactions has been one of the most enjoyable parts of the experience. – more... The skills I have obtained through Right Source Mail Order Pharmacy consists of Guidence and Customer Care, Mail Rx Pharmacy Compatabilty Software, Array Networks, along with a skilled knowledge of current prescriptions and medicaid insurance information. Management and co-workers has always been a valuable part of the Right Source family and is always eager and availible to assist in any way possible. In any event of uncertanty there is always a helping hand to assist with various company projects, as coworkers and management are always ready to tackle, as a team, efforts to obtain maximum customer satisfaction . Problem solving and conflict resolution through customer interaction has been an exciting and interesting attribute that i have obtained with my recent employment. – less

I had a great time with my work friends.We knew when it was time to work and when it was time tohave fun. The hardest time was when the work hit hard and we need to get it out. We always got it done.

Our training was 3 months and started with 30 people. I quit after a month and half while in tbay..... heard only 3 people graduated from our class. the training was was 5 weeks in the classroom, 4 weeks in T-bay, and 4-weeks in production. After classroom training, everyone in our class didnt know what to do on the phone since they never taught us – more... before.On First week of tbay we were getting survey. if customer gives you 7 or below, they will automatically give you a white slip ( 3 slip and you're fired). each day someone quit since 10 per hour isn't worth it with the frustration coming from the supervisor, customer and the job itself. All my calls were 10 except for 2 calls . On my 2nd slip i decided to quit . since it's better to quit than to get fired. It was the best feeling ever and now i work in downtown Seattle with stress free environment and pays more :)
This job is good for people who wants to earn money while looking for a better job. I recommend staying the in the classroom (since the class was easy) to earn little money then quit while you find another job (like most people did). – less

This particular opportunity was great for steady employment. The task were mostly routine and the job rarely changed from day to day. If you are a process person, this is a great way to stay gainfully employed.

A typical work day at Xerox is like being in High school all over again. The majority of the people that work here are uneducated high school graduates. Since I have been at xerox I have learned to lie to customers. The management is terrible. Our head office manager has absolutely no idea what our job is and she continues to lie to the employees about – more... receiving our "ABC" pay. The supervisors take their jobs to serious and all act like dictators. The employees were promised to receive abc pay once they got out of training. No one has received ABC pay and the project has been up and running for about a year now. The base pay for agents on phone is $9.50 which is ridiculous since they do all of the work. You get two 15 minute breaks and one 30 minute lunch. Which will be shortened if there are calls in the Que. Overall the worst experience in jobs I've ever dealt with. – less

Overall I liked my position at Xerox. I worked 40-50 hours per week Monday through Friday working either 9AM-5:30PM or 11:30-8:00PM depending on need with the flexibility to work extended hours.

I gained experience as a customer service representative learning about Health & Welfare and Pension benefits translating the information to the employees – more... and retirees of the client I worked for. I also learned how to assist employees and retirees through online chat and through an email program called Contact Us.

I worked well with management and gained their trust through my strong work ethic. Because of my dedication to the team I was trusted with the responsibility as a back up supervisor providing support as needed.

I gained the trust of my co-workers and develop good relationships. Quite often I was able to share the ideas of the other team members with management to bridge the gap between the team and the supervisors and manager.

The hardest part of the job was working with employees and retirees who were already irate at point of call and calming them down. Because of my courteous demeanor I was able to de-escalate numerous calls.

The most enjoyable part of the job was working employees and retirees who would call in irate, assisting them with their needs and resolving issues. I enjoy assisting others with their needs. – less

Xerox is a great company with a strong Services future. It has been a great company for me and my growth. The company faces a dramatic shift in its core business of printing and business model.

I love the people that work at Xerox.

The company that Xerox is contracted by appears to be a pretty decent company but Xerox in gresham cares about one thing.....turning its employees into indentured servants

I worked in this place from 2010 till 2012 in the beginning was fine but after time everything change in bad, they not appreciate your time and effort to do your job because you start to work but you don't know a what time you going home, they have a inappropriate method to pay your money that If you do mistake they take money from your check. Is horrible, – more... many people start to work and after they see how they really works they left. No a good place to work for real. – less

Learned how to manage and build our clients. At xerox our supervisors always made it fun and exciting and always keep a positive attitude.