Xerox 2012 - 2014
IT Services – Kronos Consulting/Analyst/Support Team, Phoenix, Arizona
Senior System Consulting Analyst
• Supported large retail customer in business analyzation, software upgrades, configuration, development, testing, and deployment within all modules in WFC in version 6.3.
• Successfully closed 100’s of customer service incidents – more... with complete resolution, explanation to end user and creation of Knowledge Articles on solving similar issues.
• Trained many retail managers in the proper use of Kronos Workforce Modules including WFC and WFSO enabling client to earn more revenue for company in a more efficient manner.
• Configured and supported WFC, WFS, WDM, SDM, WIM, WFAN with resolutions provided within very limited time frame.
• Trained many others on the team about WFSO scheduling methodology. – less