Customer Service Rep (Former Employee) – Toronto, ON – 15 October 2015
The Job it is something not hard to learn and everybody at work is easy going.
Part of the job is when we do our delivery or receiving or even printing job we use the computer, Which technically involve us staring and looking into the monitor screen, Sometimes some people always assumed we were using the Internet distracting ourselves from our job.
Waking up everyday and knowing that you are walking into a fun environment is the best and that's exactly how my place of work is.
Receptionist and Customer Service Representative (Current Employee) – Ottawa,ON – 8 October 2015
Everyone brings something different do the table therefore I learn something new everyday. The management team is awesome always there to listen and to come up with a solution. My co-workers are so different from one another other which makes it easier to blend in with everyone.The hardest part of the the job is pleasing the customers and live up to there standards but at the same time it is the most enjoyable part of my job because I get to challenge myself to find a way to please everyone.Happy customers means good business.
Analyst (Former Employee) – Toronto – 3 October 2015
I have only ever worked at this one company full time so take my review with a grain of salt. Having said that, I worked at the Canadian HQ at Yonge & Finch and I love it!
Every single one of the management staff is super nice and most of them have been with the company 10+ years. It's a very sales & marketing focused company. Lots of money is being spent on contests for sales, but not so much for headquarter staff.
There are no all hands meetings, so sometimes it takes a while to get the big picture. However, the org structure is pretty flat despite having our own CEO in Canada which is a huge plus in terms of autonomy as company. There's also a lot of working relationship with folks from the US and other parts of the company.
People tend to skew towards the older range in terms of tenure and every single one of them I met have been very nice. Turnover is very low in HQ.
They have a lean six sigma training (free), which drives a lot of how the company do things. I particular liked this one because it is essentially a free project management course.
Benefits wise: You can leave and come whenever you want as long as you get your work done. Working from home is very common. So common that halve the office is usually empty despite recently removing one of 4 floors in the building. Maternity leave is 1 year. You can buy vacation days. Gym is heavily subsidized at GoodLife which works out to $150/yr. Compared to other companies, the benefits package I believe seems very similar.
Pay: My next job offered a 35% salary bump, so I believe the pay at Xerox was not verymore... competitive at all.less
Xerox Customer Accont Manager (Former Employee) – Toronto – 18 September 2015
No Comment about this company, I was a long term employee for 20 years with no advancement over the last 9 years. The direction of the company changes each day and it is only focused on the numbers. Its about the employees! this is not true. A company all about politics not what makes sense to do for the customer.
The workday could be explained as a complex series of activities, where what you have planned to do may not end up being the agenda during the day and
Bilingual , Senior Underwriter (Current Employee) – downtown Toronto – 2 September 2015
A career at Xerox? You work alongside people who are as passionate about new ideas, customer service and success as you are. People are encouraged to know the company products, services, customers and grow professionally and reach their dream job.
Environment, culture, locations, flexibility
transformation of the business related to reduced portofolio and job fulfilment
Fiels Service Technician (Current Employee) – Calgary, AB – 31 August 2015
While I thoroughly enjoy working with computers and printers in the office and in the field, I also enjoy the challenge of trouble shooting and problem solving over the phone. I enjoy and welcome all opportunities to train other technicians in the servicing and operations of specialised equipment, as well as opportunities to expand my own knowledge and abilities. I am career orientated and work well as a team player, or on my own without supervision
Account Associate (Current Employee) – Toronto – 23 July 2015
The hardest part of the job is to carry paper boxes from the loading dock to the storage without any tools to help. Tipical day, is to prepare orders and send them to customers at three different locations. Most enjoyable part is when a customer provides a good comment about my the product.
Contracts are never fun but the environment was at least professional which is nice for a call centre
SSS Service Scheduling Specialist (Former Employee) – Saint John NB – 28 May 2015
While Xerox can be strict and yes I wont dent cliques run the show in Xerox SJ. I was blessed with a high rate of pay coming in the door. Now this was only due to a new program being launched. I began at 14.50 where normally it would only be 11.00.
At the end of my contact term as i had moved to overnight and getting a premium I was under contract but making 17.10 an hour by the time i left. However, despite I help train the overnight team where my position could be refilled with another contractor for only 13.10 under the normal premiums based upon only 11.50 as the base, they had no way to keep me one despite I offered them to cut my pay (as I enjoyed the program itself and the technicians I worked with in dispatching where friendly and working, so to was the support staff on site)
The only downside is the wait time on contract. My agency didnt just not re-hire me, Ceridian Staffing I believe they where, claimed bankruptcy and informed me a week early my term was finished. the did pay me out the last week but of course that left me slightly bitter despite it wasn't xerox's choice technically.
In the end overall it was a great learning experience where i got to use my training experience to in a sense train a few of the overnight agents. Only downside is ive heard of people being there 5 yrs and still stuck at 11.50 without being converted due to wage freezes.
My room mate at the time worked there for ten yrs and only had gotten to 14.00 even right after i left just before her 11th year.
great rate of pay for the time i applied. professional which is so rare in call centre in SJ