Pros: set schedule, benefits
Cons: short breaks, not enough pay, high turnover rate, management, unprofessional, ghetto, and dirty.
I have been working at xerox for about a month now and I have to say that it is by far the most unprofessional and dirtiest call center I have ever worked in my entire live. I just finished this boring five weeks of training and start taking live phone calls for Verizon Wireless customers on Monday. For what what we have to know and do, xerox pays us – more... popcorn money. The some of the people in my training class was unprofessional, disrespectful, and just down right rude to my trainer. The training was more book work than hands on. If you fail an assessment, you get a final written warning. If you fail another assessment, you will be fired. You have to get an 80% on the test or higher. Since Verizon is a new client for xerox, I hear ops managers telling us that it is a lot of opportunities to advance into a higher position but that's not that easy is because one, it depends on your current supervisor. If you have a bad supervisor or is not one of the favorites, the only way you're moving into another position is if you leave the company. I was told by another person from another training class that they fired over 400 people within the last year. I don't expect anything from working here. I will just keep my nose clean and if the job is getting bad, I will job ship before they get rid of me. – less