Customer Care Representative (Former Employee), Raleigh, NC – October 22, 2014
Pros: free lunch for rewards, tuition reimburstment
Cons: short breaks, parking, professionalism
Xerox is a good pace to learn and gain customer service experience. I have leaned a lot of health insurance information from working there. Management need to work on there professionalism as well as co-workers. The hardest part of the job is dealing with co-workers who cant remain professional. The most enjoyable part is solving the customers problems – more... and gaining knowledge and experience in the health field. – less
Healthcare Coordinator (Former Employee), Hamilton, NJ – October 22, 2014
Pros: customer service
Cons: higher expertise
Being able to help individual to get health is rewarding. I learned many different ways to deal with customer over the phone. Management were well informed and was helpful. The coworker worked as a team. The only hard part of this job was when the federal government didn't process new clients information in a timely fashion.
Bilingual Customer Service Specialist (Former Employee), Los Angeles, CA – October 21, 2014
Pros: just another job, do as you are told and get paid
Cons: unprofessional, bad hiring of other co workers. no pay raise.
My time at this office was ok. My career didn't thrive as I thought it would. No raises, no appreciation for its employees. My expectations were high at first since its a multi-billion dollar company but they failed to meet expectations. Even requesting the simplest of supplies was like pulling a tooth from a kid. Management was messy and unprofessional – more... at times. Rules were bent for co workers that were close to management. I learned to have patience with both clients and co workers. I enjoyed the group I worked with but this office could have been managed significantly better. – less
Customer Service Representative (Former Employee), Federal Way, WA – October 21, 2014
Pros: periodic free food in break room
Cons: short breaks, unable to go to restroomn at will, poor support on production floor.
I learned how to deal with irate customers, I always got there and signed in before my supervisor got there, when I had an issue with a customer that my supervisor didn't want to deal with he told me "I don't want to deal with that, figure it out"...The hardest part of the job was having a hard case to deal with, and little to no support to help figure – more... out how to deal with situations that I wasn't trained on. I liked my coworkers because they were understanding because they were pretty much on the same level as me. – less