Very stressful job for relatively low pay.
Pros: great advancement, very useful information and skills.
Cons: low pay, considering the details of the job role; challenging work environment.
Call center position taking inbound Medicare healthcare calls. Very difficult to get bonus when you first start, and even later on, it could be hard. The hourly rate was only $10.00. But it was rewarding at times, because we were helping seniors with their insurance.
Job advancement was great. High turn-over gave a chance for good quality agents to – more... be promoted.
Great chance at learning insurance, billing, and drug/medical benefits and claims. Very useful information, as well as skills working with people, using empathy, customer service, and multitasking.
Management was difficult to deal with. Decisions would be made, then unmade. Or be made with no warning. Mandatory overtime could be given with no notice. Also, management as a whole did not enforce the rules or policies. They did buy free lunches often, but only if you worked through lunch.
The hardest part of the job was having to take calls from angry members, who wanted something they couldn't have.
Many of my co-workers were not the best assortment of people. Drug test were not performed most of the time, and dress code was lax. It reflected in the quality of agents hired. But many good people did their best to continue on track and try and make things better. – less