Contracts are never fun but the environment was at least professional which is nice for a call centre
SSS Service Scheduling Specialist (Former Employee) – Saint John NB – 28 May 2015
While Xerox can be strict and yes I wont dent cliques run the show in Xerox SJ. I was blessed with a high rate of pay coming in the door. Now this was only due to a new program being launched. I began at 14.50 where normally it would only be 11.00.
At the end of my contact term as i had moved to overnight and getting a premium I was under contract but making 17.10 an hour by the time i left. However, despite I help train the overnight team where my position could be refilled with another contractor for only 13.10 under the normal premiums based upon only 11.50 as the base, they had no way to keep me one despite I offered them to cut my pay (as I enjoyed the program itself and the technicians I worked with in dispatching where friendly and working, so to was the support staff on site)
The only downside is the wait time on contract. My agency didnt just not re-hire me, Ceridian Staffing I believe they where, claimed bankruptcy and informed me a week early my term was finished. the did pay me out the last week but of course that left me slightly bitter despite it wasn't xerox's choice technically.
In the end overall it was a great learning experience where i got to use my training experience to in a sense train a few of the overnight agents. Only downside is ive heard of people being there 5 yrs and still stuck at 11.50 without being converted due to wage freezes.
My room mate at the time worked there for ten yrs and only had gotten to 14.00 even right after i left just before her 11th year.
great rate of pay for the time i applied. professional which is so rare in call centre in SJ
Contracts, long wait for conversions and raises.