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795 reviews

Xerox Employer Reviews

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Stay away you'll be better for it
Multiple positions (Former Employee), New York, New Jersey – May 13, 2013
Pros: none .. any more
Cons: pretty much everything
8 year employee. 6 years no increases at all and it is a given there won't be any for time to come. Benefits increase in cost and provide less every single year. No life work balance. You will go where they tell you at whatever cost not compensated. Xerox has been on a pay freeze for years with no good days in sight. As a matter of fact they have reduced – more... the pay of many individuals.

You are told to constantly cut cost and given 0 resources to get work done. Xerox moves at the speed of a turtle when it comes to getting business done. Even simple employee administrative requests are impossible to get done because all of the human resources are outsourced to different countries.

I was a model employee, our customers loved me, I was given numerous awards through the company throughout my years there.
Unfortunately there is no movement and I must move on.

I have worked with some good people but there is also a lot of dead wood long time employees who are just milking the cow waiting for retirement. If you have one ounce of creativity or drive stay away.
You will not be rewarded – less
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free lunch good relationship with coworkers
Transaction Processor (Former Employee), webster ny – May 12, 2013
Pros: trustworthy
Cons: no help
could talk to everybody,work indepently, great work environment
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JUST LIKE BEING IN HELL!
CSR (Current Employee), SAN ANTONIO, TEXAS – May 12, 2013
Pros: none!!!!!!!!!!!!!!!!
HR (Brenda Medina) does not listen to any complaints that we bring forward including harassment and bullying. They pretty much imply that the company does not care about you because you are replaceable since new people are applying every day. The management has no idea how to run the company and pick and chose who is allowed to break the rules and who – more... does not. Save yourself the time and do not apply at Xerox, unless you want a glimpse of what hell on earth is like. – less
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Worked here 6 months
Technical Support Specialist (Former Employee), Cary, NC – May 10, 2013
Pros: easy to get hired
Cons: poor relationships with management and customers
I worked here for six months as an in between job (like most other people here). I dreaded going into work every single day. Management here is really hard to tolerate and so are the customers. The first three months working here is all training then learning lab (two weeks), then production. Consider other options with this company such as working – more... as a recruiter. They are always hiring new people so they always need a recruiter who can find lots of new people. – less
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busy
Tech. Support (Former Employee), Cary, NC – May 10, 2013
Pros: always busy
Cons: management was very rude and showed favoritism in whom they allow to advance
Customer services including, technical support, billing, plan change, networking, account adjusting, troubleshooting, etc. all for Sprint PCS.
Silverscript customer service rep. billing, filling Rx’s, CIF, HIPPA and insurance
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This was a project based position and ended at two months
Customer Service Associate (Former Employee), Tempe, AZ – May 9, 2013
This would have been a great job except the response they expected from the company's employees did not happen so our work load was very light. They had hired 24 of us to handle all the expected calls but actually needed only a few of us.
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Solid Job if you can deal with the stress and the hassle
Customer Care Specialist (Current Employee), Portland, OR – May 9, 2013
Pros: good pay scale.
Cons: high stress. poor management.
Overall working for Xerox was a solid job in which you can make a very decent paycheck with the right amount of effort. The big downside to this job is that it is an extremely stressful work environment where you will continuously be screamed at and cussed out by customers due to management level decisions that you have to enforce. This companies management – more... in no way looks out for its customers or its employees and is overall difficult to work for on the lower end of the food chain. – less
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Time consuming
Customer Care Representative (Former Employee), Lacey, WA – May 8, 2013
This job didn't provide much flexability with family life and the managers didn't advocate for the employees. They required over-time from everybody and expected too much from the employees during the shift. You were only allotted 2 breaks and if you needed to use the restroom outside of those breaks you were unpaid.
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A very good work environment.
SR. TELECOM ENGINEER (Former Employee), West Sacramento, CA – May 8, 2013
I really enjoyed working with the team I worked with at Xerox. It's unfortunate for company wide cut backs.
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Great workplace but dependent on Government
Document Control Specialist (Former Employee), Tallahassee, FL – May 8, 2013
Pros: flexible schedual
Cons: government dependent
Great workplace. Used the computer to scan and organize files in a network for 10s of lawyers and other employees. Management was nice and did not micro manage workers. Communication was very important and was very smooth. Hardest part of the job was leaving work for the day. My schedule was very flexible with my only restraint was that the incoming – more... work had to be finished before the next day for a different office to access the files. – less
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Busy work environment
CUSTOMER SERVICE REP/SUPERVISOR/TEAM LEAD (Current Employee), Lexington, KY – May 8, 2013
Pros: pto, insurance, games, celebrations
Cons: noise level
Typical day at work for me would be to do the morning report and my call. Then start on my work for the day. Typical day for most would be taking about 80-100 phone calls a day. I learned to be patient and calm with customers and to always be helpful. I learned leadership qualities and how to help others on a daily basis. Management was consistent, – more... not much change. Co-workers were mostly easy going people. Hardest part of the job would be trying to accomadate for everyones needs. Most enjoyable part was being able to fix a problem for a member. – less
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It was a great enviornment to work in, very productive, fast pacec and, fun.
Customer Care Specialist (Former Employee), 210 parklane way sandy ut – May 8, 2013
Pros: good pay, benefits, great shifts
Cons: no free lunch
They have great advancing opportunites, good shifts avalible, decent pay and, benefits. I loved working there.
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Highly unstructured with no PM methodology
PM (Former Employee), Oakbrook, IL – May 8, 2013
Pros: nice people who are genuine, put forth the effort.
Cons: very hostile of an environment with a lack of trust and collaboration
Leadership manages based on crisis of the day. This impacts the PM's ability to conduct a sufficient amount of planning effort. No demand or prioritization of project work at the leadership level. Although good people do work at the company, accountability lacks amongst the majority of team players.
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Learned something new everyday
Customer Service/Technical Support Representatives (Former Employee), Raleigh, NC – May 7, 2013
I like this job because I learnt something new every day. That is what I like about going to work. Learning you can never have to much knowledge.
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Challanging workplace
IT Helpdesk Analyst (Current Employee), Raleigh, NC – May 7, 2013
Pros: satisfying work
Cons: salary and benefits
Support a client call center of approximately 2000 computers. Provide Active Dirrectly support for Domain Users & Computers, DHCP, Sites and Services, and Group Policy.
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Productive Work Place Fun Enviroment
Customer Care Representative (Former Employee), IN – May 7, 2013
Pros: hours were great
Cons: short lunch breaks
I really enjoyed this job, the management Team was great the work was easy and I recieved my License to sell Health Insurance
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Good Company to work for
Site Manager (Former Employee), Maryland Heights, MO – May 7, 2013
Pros: decent pay
They are a good company to work for. They are just having a reduced amount of new jobs in the St.Louis area.
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Fast paced environment
Customer Care Representative (Former Employee), Lexington, KY – May 6, 2013
Pros: lots of over time
Cons: weak leadership
I enjoyed interacting with customers over the phone and helping them to make informed decisions. I learned a great deal about Medicare insurance, industry related software and Medicare as a whole. The whole experience left me wanting to learn more.
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Poorly managed with inadequate training.
Customer Care Representative (Former Employee), Greeley, CO – May 6, 2013
Pros: training was well organized
Cons: lack of management presence, constantly changing schedules.
Xerox had no HR department on site, so they had what they called an "open door" policy where you were able to walk into anyones office to voice a complaint or ask questions. Several members of my training class had to do this multiple times with a few different people in management positions with issues of drug selling/possession, alcohol use in the – more... building, HIPAA violations, among other things. Minimal efforts were made by management to correct these issues. When I was offered the job originally I was told I would be working friday - tuesday for 7 weeks. with schedule changes we lost two days of training before they shorted our training to four weeks. – less
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Xeroxboi101 – May 9, 2013

Im currently on a program for Xerox and the management team dose not support the staff. Most of the time there have side bars with each other and if you ask for help they asked, did you call the "sup que" Which is a joke. I dont understand if you standing doing nothing and a member of your team or another request help, why not help them? Then they love to jump right to writing people for reasons unknown to them. Training is a joke. 30% is true, but your hands are tied for the part. Also ABC pay another joke. if your suppose to get paid more based on your proformence, wheres the additional pay? One manager states it takes 60 days another 30. I didnt think this place was going to be like this. Im still there but Im sure not for long. I need my job but theres only so much a person can take you know.

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Love my work group
Account Coordinator (Current Employee), Coppell, TX – May 4, 2013
Pros: my team and my manager
I have one of the most advanced, goal oriented groups in all of Xerox. Our growth has been outstanding over the past 5 years.
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About Xerox

Why build your career at Xerox? Because every day you’ll work alongside people who are as passionate about new ideas, – Read more

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