Pros: good stepping stone, good skills, good personalities, good pay
Cons: badly managed, short breaks (30-minute lunch!), little support, barely adequate training
Currently working as an open enrollment representative, took calls for one company for three days before transferred to another team based out of Arizona with absolutely no notice ahead of time. Still working at the Cary office, but taking half-assed training over the phone. While the managers are generally pleasant people, I get the feeling they have – more... little idea what they're doing. Four reps (myself included) were taken off our client and forced into phone training, and call volume has dramatically increased for the old client as a direct result. Phones now ring back to back with very little time in between, and people are given leave time due to low call volume.
I wish I had better things to say. The pay is great for a first job, and as a young graduate, the training on benefits and insurance is useful life information. However, the management seems to have no idea what they're doing, filling holes in any way they can without regard for new holes they create in the process. I felt barely trained enough to take calls for my first client, and feel woefully underprepared for my current project.
Good if you need a job, but don't expect it to be easy or fun. – less