You get treated like a number, and held to numerous metrics.
Field Service Technician (Current Employee) – Vancouver, BC – September 5, 2016
If I had a choice, I wouldn't have touched this company with a two foot pole. As of 2016, the company is hemorrhaging money, and field service technicians are being grilled for any possible performance metric that the company can come up with.
If you are a remote service technician, expect to be away from your home for several days of the week. Xerox is continuously expanding service territories, after forcing older technicians to retire. This is causing a chaotic life balance with new technicians, which leads into technicians looking for other work.
I figured that I learned my lessons already working for Ricoh, but apparently I did not. Xerox may offer some more perks, but it doesn't justify the means.