Account Manager (Former Employee) – London, ON – October 30, 2013
Great fun position, only draw back being 100% commissioned sales. Can be great in sales but entire living is at the mercy of board meetings and hoping they have time to discuss new acquisitions so you don't get bumped to the next meeting
Electronics Technician (Former Employee) – Ottawa, ON – February 10, 2016
Friendly and professional staff. Feels like one big family. You enjoy going to work and meeting staff and customers. Hardest part of the job was to meet all customer's expectation as you wanted to serve your customers as best as possible. Most enjoyable part of the day was to leave your customer's office and their machines were working. That made your customer happy.
Systems Technician (Current Employee) – Toronto, ON – January 22, 2016
A typical work day consists of recovering data off of encrypted machines, creating and closing work orders using BMC Remedy, cleaning, formatting, testing and configuring machines for redeployment back into the field and sometimes providing tech support to users.
Waking up everyday and knowing that you are walking into a fun environment is the best and that's exactly how my place of work is.
Receptionist and Customer Service Representative (Current Employee) – Ottawa,ON – October 8, 2015
Everyone brings something different do the table therefore I learn something new everyday. The management team is awesome always there to listen and to come up with a solution. My co-workers are so different from one another other which makes it easier to blend in with everyone.The hardest part of the the job is pleasing the customers and live up to there standards but at the same time it is the most enjoyable part of my job because I get to challenge myself to find a way to please everyone.Happy customers means good business.
Xerox Customer Accont Manager (Former Employee) – Toronto – September 18, 2015
No Comment about this company, I was a long term employee for 20 years with no advancement over the last 9 years. The direction of the company changes each day and it is only focused on the numbers. Its about the employees! this is not true. A company all about politics not what makes sense to do for the customer.
Fiels Service Technician (Current Employee) – Calgary, AB – August 31, 2015
While I thoroughly enjoy working with computers and printers in the office and in the field, I also enjoy the challenge of trouble shooting and problem solving over the phone. I enjoy and welcome all opportunities to train other technicians in the servicing and operations of specialised equipment, as well as opportunities to expand my own knowledge and abilities. I am career orientated and work well as a team player, or on my own without supervision
Account Associate (Current Employee) – Toronto – July 23, 2015
The hardest part of the job is to carry paper boxes from the loading dock to the storage without any tools to help. Tipical day, is to prepare orders and send them to customers at three different locations. Most enjoyable part is when a customer provides a good comment about my the product.
Contracts are never fun but the environment was at least professional which is nice for a call centre
SSS Service Scheduling Specialist (Former Employee) – Saint John NB – May 28, 2015
While Xerox can be strict and yes I wont dent cliques run the show in Xerox SJ. I was blessed with a high rate of pay coming in the door. Now this was only due to a new program being launched. I began at 14.50 where normally it would only be 11.00.
At the end of my contact term as i had moved to overnight and getting a premium I was under contract but making 17.10 an hour by the time i left. However, despite I help train the overnight team where my position could be refilled with another contractor for only 13.10 under the normal premiums based upon only 11.50 as the base, they had no way to keep me one despite I offered them to cut my pay (as I enjoyed the program itself and the technicians I worked with in dispatching where friendly and working, so to was the support staff on site)
The only downside is the wait time on contract. My agency didnt just not re-hire me, Ceridian Staffing I believe they where, claimed bankruptcy and informed me a week early my term was finished. the did pay me out the last week but of course that left me slightly bitter despite it wasn't xerox's choice technically.
In the end overall it was a great learning experience where i got to use my training experience to in a sense train a few of the overnight agents. Only downside is ive heard of people being there 5 yrs and still stuck at 11.50 without being converted due to wage freezes.
My room mate at the time worked there for ten yrs and only had gotten to 14.00 even right after i left just before her 11th year.
great rate of pay for the time i applied. professional which is so rare in call centre in SJ
A company that allowed independent growth for anyone
SENIOR TECHNECIAN (Former Employee) – Richmond Hill to Newmarket to Vaughan – April 20, 2015
Best company that I ever worked for. Resigned and opened the print shop. Did 25 - 20 hours overtime weekly with new project upgrades. Enjoyed management and others that I worked with. Was always driven for best results in job.