Customer Service Account Supervisor (Former Employee) – San Francisco, CA – 26 June 2012
I worked as a supervisor with 32 different accounts in which we provided onsite services such as Copying, Faxing pick up and delivery and mail pick up and delivery. Our target customers were Law Firms. primarily. The training Xerox provided was very good as their customers were very demanding. I enjoyed working for the company. I had reachd the limit as far as I could go within the company as you need your Managers approval to be able to transfer to another position. I was VERY sucsesful at getting my customers t resign their contracts and that made my Manager look very good so he was reluctant to allow me t mover upward. So I had little choice but to leave.
Billing Analyst (Current Employee) – Toronto, ON – 7 March 2017
Management is great, although there is little room for advancement. Perfect for a first job to gain experience. Below avg. pay unless you are in Sales or in an Analyst position. Either way, this company is going downhill in the future.
Management, low micro management
no encouragement to advance, below avg. pay, nepotism is big.
Supplier Manager (Former Employee) – Mississauga, ON – 1 March 2017
- Fast paced environment - Excellent training and development opportunities - Job load can be overwhelming at times - Great people to work with and for - Good work / life balance provided you maintain your boundaries
Great Environment, Great team to work with and very respectful people
Deployment Technician (Former Employee) – Toronto, ON – 12 December 2016
My experience at Xerox was a great experience, Got to meet new people. Whenever I needed any support my Team lead was always there for me. I was in a team of 20 people and we migrated 800 client machines from windows 7 to windows 10. Unfortunately my contract had to end but i loved working here.
Manager (Former Employee) – Ontario – 9 February 2017
Nice place to work, pay isn't great, with the company shrinking there is no career advancement. There is lots of freedom to make decisions on a daily basis. The relentless pursuit of goals and results can be tiring. Too many confusing reports.
I have worked at Xerox Canada Ltd. for over six years. My duties were receiving and sorting all incoming files and documents and ensure all clients information were accurate and matched the manifest. Afterwards, I checked all documents and removed all paper clips, staple and made all documents were in straight without folding on each corner before loading those papers on scanner to scanning the documents. I also filed an individual file to shelves by numerical order correctly and neatly. If the scanner had a technical problem, it would be delay my daily schedule resulting insufficient time to finish my work on that day. I believe that this might be the hardest part of my job because all documents were supposed to complete each day.
You get treated like a number, and held to numerous metrics.
Field Service Technician (Current Employee) – Vancouver, BC – 5 September 2016
If I had a choice, I wouldn't have touched this company with a two foot pole. As of 2016, the company is hemorrhaging money, and field service technicians are being grilled for any possible performance metric that the company can come up with.
If you are a remote service technician, expect to be away from your home for several days of the week. Xerox is continuously expanding service territories, after forcing older technicians to retire. This is causing a chaotic life balance with new technicians, which leads into technicians looking for other work.
I figured that I learned my lessons already working for Ricoh, but apparently I did not. Xerox may offer some more perks, but it doesn't justify the means.
Data Analyst (Former Employee) – Toronto, ON – 22 August 2016
Xerox since many years cant make up its mind about its business. the endless changes inside Xerox keep fueling discontent, cutting corners to save pennies, depending on job agencies, high employee turnover, long long working hours, making staff work from home even after full shift at workplace and even from hospital beds and paying literally peanuts!!!
The airport road office, XS, BC avoid all of these. You will be dumped like an old shoe or napkin the minute you are not needed.
Administrative/ Work Lead Specialist (Current Employee) – Windsor, ON – 9 August 2016
Typical day work - very busy, fast paced environment i learnt and acquired several skills such as - Communication skills with both internal and external audiences -Microsoft Office skills and other computer/ software skills - Team / Independent skills - Customer services skills -Invoicing / general supply management - Telephone skills