Xerox Employee Review

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Needs a lot of improvements
Violations Processing Specialist (Current Employee) –  San Francisco, CA8 March 2013
Managers discourage you from advancing within the company. Its rare that anyone is promoted within the company. Very low pay and no raises.
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A once great company in decline
Anonymous (Former Employee) –  Canada13 November 2017
Xerox is a company in decline. They have cut so deeply in the past 18 months without any significant investment in innovation or talent. Their time has come and gone!
Pros
Can't really think of any but the fact that some of the folks I worked with were really great people, Many have left!
Cons
Old school in approaches to selling, constant exodus of talent leaving only tier two talent or people scared to leave.
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Friendly work environment.
Customer Service Representative (Former Employee) –  Saint John, NB6 November 2017
As with all call centers, too much emphasis put on number of calls taken, rather than primarily focusing on quality of calls. You can have the highest success of solving customer issues, however be taken to task and asked repeatedly how you will improve your time on the phone if you don't fall into their strict benchmark.Also you are hired on through a placement agency which means less pay, then you wait several years to be 'converted' into an actual Xerox employee.
Pros
Great managers and work environment
Cons
No conversions, and too much emphasis on volume of calls.
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Overall rating

3.4
Based on 10,853 reviews
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Ratings by category

Work/Life Balance
3.4
Salary/Benefits
3.2
Job Security/Advancement
3.0
Management
3.0
Culture
3.2