Customer Service Representative (Former Employee) – Saint John, NB – 6 November 2017
As with all call centers, too much emphasis put on number of calls taken, rather than primarily focusing on quality of calls. You can have the highest success of solving customer issues, however be taken to task and asked repeatedly how you will improve your time on the phone if you don't fall into their strict benchmark.Also you are hired on through a placement agency which means less pay, then you wait several years to be 'converted' into an actual Xerox employee.
Great managers and work environment
No conversions, and too much emphasis on volume of calls.