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Xerox Business Services
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69 reviews

Xerox Business Services Employee Reviews

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Hectic work but very enjoyable
Account associate (Former Employee), Home depot - ellesmere and wardenFebruary 7, 2014
Pros: happy work atmosphere
Cons: not enough time in the day tofinish some work
Arrive at 7.30am. sort out mail and packages . prpare print work dopped off from ay before. sevices xerox machines. take customer requests and work. avise customer on print work. send off items vis courier or mail. recieve items at the door. i learned not to second guess yourself that you can do things requested fo you, find a way to do them.My management – more... team were very hands-on. Ale and willing to go the second milewith you. My coworkers were a gregarious and hard working bunch. The hardest part was letting printing job s sit till the next day as there wasnt time in the day to finish them. The most enjoyable part was the variety and commaraderie between the peopkle iI worked with. – less
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Hectic workplace with unbalanced schedule
coverage determinations/appeals rep (Former Employee), Raleigh, NCNovember 15, 2014
Pros: good training programs provided the skills needed for this job, good teachers, good benefits
Cons: inefficient in managing manpower, time, workloads and resources effectively, high turn over, 7-day work weeks considered "mandatory" overtime
Came in 15min early most days to boot up all the computer programs I would need.

Training programs and teachers were excellent. They provided everything needed for the job.

Abundance and variety of co-workers. Majority of which are very polite and helpful.

Hardest part was keeping up with the workflow. You need to be able to triple-task. Management – more... would let the work load pile up during the week and require weekends to be "mandatory".

Helps develope great customer service and people skills. As well as teaches you how to multi-task. You learn a great deal of pharmaceutical terminology and appropriate legal conduct. – less
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Never Again
Customer Account Manager (Former Employee), Arlington, VAOctober 31, 2014
Pros: nothing
Cons: management, corporate directive, and so much more
Site and Corporate had two different directives (right hand vs. left hand). So much was wrong with this picture that I will refrain from writing more because I think I've said enough. Nothing redeeming.
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Very diverse opportunities at various locations
Production Operator/Shift Leader (Former Employee), Pittsburgh, PAOctober 25, 2014
Pros: many different opportunities, diversity of locations and types of businesses
Cons: poor salary structure and not many opportunities for advancement
My workdays varied from location to location. Much of what they did was contracted facilities management, each location being very different, yet providing many of the same type of print services. Since they were a new, growing business, many of the supervisors had very little training or ability to lead people and motivate employees. The most difficult – more... part of the job was when going from one location to a new location, there were different requirements and expectations. I did learn much about the business and also interaction with many different types of people and workplaces, ranging from technology to legal to corporate. I also worked at the main reproduction center, which operated as a small print shop which was a support facility as well as a production facility for jobs brought in to us from various sales people with many types for clients. – less
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Client Accoun Manager
Client Account Manager (Former Employee), Brookfiled, WIOctober 21, 2014
Pros: strong management with continuous opportunity to learn
Cons: no cons.
Responsible for hiring, training, and management of 16-person account team. Other tasks included managing the Profit and Loss Statement and increasing revenue growth at the United Wisconsin Services/Blue Cross Blue Shield account. Attended new customer sales opportunities with Senior Sales Executives as a consultant, providing information and leveraging – more... our strengths through process improvements. – less
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Enjoyable to work at home, but will not reccomend to anyone
Project Manager (Former Employee), Austin, TXOctober 12, 2014
The company was fairly interesting in structure. However it is very unorganized considering there's such a high level of professionalism that is required to go into the job.

Management needs to stop outsourcing the internal product, it will not end up well.
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Great people
Level-1/Production Control Specialist (Former Employee), Tarrytown, NYSeptember 23, 2014
Pros: steady paycheck
Cons: no raises in seven years
Xerox had a dedicated hardworking group of people
that gave 110%
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family like workplace
Mail Lead/Lead Shipping & Receiving Specialist (Former Employee), New York, NYSeptember 19, 2014
Pros: my boss and team members were like family
Cons: i got laid off due to cutbacks
I enjoyed everything about working for Xerox, the account, the people, my boss my team.
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Great Company to work for
Recruiter Administartor/Recruiter (Current Employee), HoustonAugust 4, 2014
Great Company to work for I've been with the company for eleven years and I enjoyed every day of it.
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It's a good company
Senior CSR/Subject Matter Expert (Former Employee), Lexington, KYJuly 22, 2014
Pros: alot of opportunities for advancement
Cons: revolving door
Advancement is prevalent but the revolving door is a little ridiculous.
You can literaly be terminated for something insignificant and be hired in another dept immediately.
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Great working environment
Infrastructure Management Specialist (Former Employee), Webster, NYJuly 21, 2014
Pros: very good benefits
Working at Xerox Business Services was a very good experience and I would do it all over again if I had to.
The co-workers were great team players for the most part
I was also lucky enough that I had very good managers over the years
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Excellent Place to work in
Global Transformation and ASPAC Group Director (Current Employee), Singapore, S00July 18, 2014
Pros: career progression
Cons: location
Brilliant company to work for.
• Support Xerox executives by driving key Global and ASPAC IT strategic initiatives, Service desk, Site Services, Data Centre, IT Infrastructure & COE establishing footprint across 15 countries in ASPAC
• Solely responsible for all IT financial, IT Governance ITIL, compliant to SOX/FDA, productivity and risk / return analysis, – more... IT footprint expansion – less
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Hi profile account
Certified Igen 3 & 4 Lead (Current Employee), Houston, TXJuly 16, 2014
Pros: good co wokers we work as a team
Cons: short lunches and breaks
A typical day at work is never the same. The job that I do keeps you on your toes and also keeps your mind sharp.
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Good pay but not much else
Customer Care Associate (Former Employee), Bartlett, TNJuly 10, 2014
Pros: pay and bonuses are good
Cons: miss work and lose bonuses and get attendance points, insurance sucks for first year
Not much to say read the things that I wrote. They are making me use more characters so I am writing nonsense just to get past this.
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IT Project Management
Project Manager - Project Control Office (Former Employee), Xerox Business ServicesJuly 10, 2014
Energetic, results-driven IT professional with over 15+ years of progressive experience in end-to-end IT outsourcing covering pre-sales, RFPs, transformation solution development through project management execution. Exceptional communication, strategic thinking with outstanding leadership, communications, team-building, program management, customer – more... relations, proposal delivery and interpersonal skills. – less
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Contract work for another major company
Customer Service Profession (Former Employee), Webster, NYJune 25, 2014
Work for Verizon but under Xerox's name. You have to deal with 2 different types of standards. Very difficult to get through the training when the trainers take favorites and let you flounder.

I was not impressed with the building or the equipment.

Proceed with caution.
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Productive
Accounting Sr. Associate (Former Employee), Perumbavoor, KLJune 20, 2014
Xerox Business Services (01.11.2011 to 30.05.2014)
Accounting Sr. Associate
Current process - Accounts Receivables (Order to Cash):

Project accounting:
Sales order creation OCD
Sales order creation Non OCD
Billable and non-billable Project creation
Staff Assignment
Billing plan creation
Project closure and modification
Time sheet allocation
Time sheet – more... allocation with impact on invoice
Employees cost assignment and allocation

Sales invoicing:
Manual invoice generation
Manual credit note generation
Ad hoc credit note generation
Fixed price invoice generation
Material Related(OBB) Invoice generation
OCD Invoice generation
Inter-company invoice generation
Interface handling
Monthly and weekly reports preparation

Customer Master Data:

Customer creation
Customer maintenance
Query follow up with customers

MEC Activities

Inter company/Intra company Hours billing
Inter company/Intra company Services billing
WIP postings
Various Sub co Reports preparation
AR aging Analysis
Preparation of various reports for MEC – less
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demanding call center, with above average support
Customer Service (Former Employee), Colorado Springs, COJune 12, 2014
Pros: above average workstation configuration, and on-floor support for operators
Cons: low pay; only half hour lunch and two 10 minute breaks
performance requirements were demanding, but site management provided better training and support than previous call centers I worked in
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Run don't walk away!!
Recruiter (Former Employee), Boise, IDJune 12, 2014
Horrible micromanaging management and disgusting facilities. What a nightmare and low class company. So happy to be away from the worst company I ever worked for. So many layers of incompetent management it's hard to believe.
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A Professional atmosphere
Senior Accountant (Former Employee), Dallas, TXJune 9, 2014
Pros: occasional department lunch
Cons: flexibility
I thinking I received experience that I can utilize to be a access and productive employee where ever employed

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