You won't find many companies listed in the dictionary as a verb. Xerox, once self-styled as "The Document Company," has grown from offering multifunction document machines to now also being an outsourcer of business processes (BPO), such as customer care and claims filing operations, and IT functions, such as infrastructure, cloud computing, and application services. Its document equipment is used not only in the office but also in mass-printing production settings. It serves customers in both the private and public sector. Major subsidiaries include office equipment and services provider Global Imaging Systems.
Xerox has two main segments, which essentially divide about 90% of sales: services (BPO and IT and document outsourcing) and technology (products, supplies, and related service and financing). The $6.4 billion acquisition of Affiliated Computer Services (ACS) helped catapult Xerox's outsourcing business in 2010, overtaking the technology side of the business in 2011 to become Xerox's largest segment; it grew from $3.5 billion to $10 billion to account for nearly half of sales. The company's other, smaller business lines include paper, wide-format systems, GIS network integration, and electronic presentation systems; together they make up less than 10% of sales.
BPO constitutes 55% of services, with document outsourcing taking a third, and IT outsourcing bringing in 12%. BPO addresses common enterprise functions such as HR and tech support, as well as offering support for financial services, healthcare, transportation, retail, travel, and insurance, and more. IT outsourcing focuses on mainframe server environments, network, and desktop, but also includes other functions such as remote infrastructure management and utility computing, among others. Document outsourcing offers managed print services and communication and marketing services. Xerox's technology segment is made up of mid-range products (nearly 60% of the segment), small and midsized business offerings (about 20%), and its high-end portfolio for graphic, communications, and large clients (about 20%). – less