WebSite Operations Manager
Xavient Information Systems - Toronto, ON

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Job Description:

  • Work with outsourced vendors to manage installation, maintenance and support of complex technical infrastructures, hardware, and system software components.
  • Manage and tune online platforms to ensure expected availability and performance levels are achieved.
  • Acts as the single point of contact for system escalations and service assurance related issues.
  • Provides technical support by prioritizing, troubleshooting, characterizing, reproducing and escalating customer reported problems, and delivers hardware, software and/or application solutions within customer response time targets.
  • Perform root cause analysis for service interruption recovery; create preventative measures on complex projects.
  • Provides technical support to third-party technical service providers, as applicable.
  • Interface with Business Stakeholders on all applicable projects. Update manager on all escalated issues.
  • Maintains high level of technical product knowledge. Design and review systems architecture for new and existing solutions.
  • Work with customers, internal teams, partners and suppliers to establish communicate and manage expectations.
  • Participate in proposal development, Contracts/SLA negotiations and contract interpretation as required.
  • Keeps abreast of leading edge IT technology in the specific market/industry of the customer
  • Simplifies the customer's experience.

Minimum Qualifications:

  • Years of Relevant Work Experience – 3-5 years in online operations role

Preferred Qualifications / Knowledge, Skills & Abilities

  • BS Computer Science or related field, MS a plus.
  • 3-5 years’ experience working with a high availability environment. Ecommerce is preferred.
  • Extensive experience building, operating, and supporting distributed infrastructure
  • Deep understanding of web technologies, performance, high availability, networking, HTTP, DNS, SSL, load balancing.
  • Application Server Engineering, Tuning, and Administration (Tomcat, WebSphere)
  • Cloud Computing, Akamai, Content Delivery, Caching
  • Web development or shell scripting (Java, JACL, Bash, KSH, JavaScript).
  • ITIL knowledge or Certification; Incident and Problem Management.
  • Proven track record for on time project delivery.
  • Engineering, developing, and running monitoring tools (Dynatrace, Splunk, BMC, Nagios)
  • Linux / Unix (Red Hat, AIX).
  • Troubleshooting multi-tier web problems across platforms.

Indeed - 19 months ago - save job
About this company
Xavient Information Systems Inc is a global IT consulting and software services company with multiple locations in the US, Canada and...