Good position to work your way up in.
Guest Service Agent (Current Employee) – Regina, SK – February 5, 2015
As a Guest Service Agent, I have eight hour shifts with two fifteen minute breaks as well as an unpaid half hour lunch. I stand for a vast majority of my shift and am the front line of the hotel. I process all guest check-ins and check-outs as well as answer phones, direct traffic, maintain the front desk and lobby as well as direct incoming calls to other departments and answer radio calls. Management is appreciate of their staff and have proven that with hard work it is easy to advance to upper level position both inside and outside your department. It does get very stressful during peak seasons if there are not enough employees to handle the amount of traffic, but generally there is enough work to keep you busy, but enough you are going full tilt for eight hours. The Ramada Plaza is a well maintained mid-sized hotel and the staff care dearly about the customers, so I never feel like I am encourage to neglect anyone. I really enjoyed my experience working for this independent location.
food services, able to advance, caring management
standing for long periods of time, can be stressful