I was a manager of a Team of 18 agents, closing business deals, and helping with solutions with guest daily. I held daily trainings, and worked hard to get to know each agent to understand strengths and weaknesses. This allowed me to keep the team motivated on a daily basis. A typical day started at 7:00am and ended at 7:00pm. I managed the sales processes from start to finish, including contracts and closings. I developed relationships with our partners and venders to help assist clients with solutions and options to their travel needs.
I set goals monthly with each agent and a plan to meet and in most cases exceed those goals. The culture was very open and had as much support from upper management to exceed the guest expectations. I enjoyed the fast pace, daily challenge, but most of all changing peoples lives for the better. The only challenge I ever faced was down time as I enjoy staying busy.
I enjoyed working there and would recommend it to anyone looking for that field of work. I am looking to grow and use the experience I have with a larger company where it requires travel and developing relationships to increase revenue.