WORKPLACE SAFETY AND INSURANCE BOARD Employee Reviews

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Good Paying Employer
Manager, Prevention Services Division (Former Employee) –  Toronto, ON1 July 2017
The WSIB continually attempts to improve the service and benefits to workers and employers of the province; mostly with positive results. Senior management, on several occasions, corrected their administrative errors by downsizing frontline management instead of taking responsibility for the decisions they had made. To often frontline decision makers were not thanked/rewarded for their contributions but just given additional work to perform
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Adjudicator
Adjudicator-ODSBP department (Former Employee) –  Toronto, ON14 June 2017
The job of adjudicator at the WSIB can be one that is very complex but at the same time very rewarding. The adjudicator determines a worker's entitlement to benefits under the WSI Act based on legislation, policy and standard practices. Complexity comes into play when entitlement decisions don't fall into standard practices and that there is a lot of reward when adjudicators can provide a positive decision to the client. Adjudicators are rewarded nicely with high salary and benefits. The work environment, in times when there is full compliment, is second to none.
Pros
Salary and Benefits
Cons
Can be very stressful when work area is not working at full compliment, making work situations stressful.
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Broad exposure to projects and diversity
PM, Strategic Planning & Integration (Former Employee) –  Toronto, ON26 April 2017
On daily basis I interacted with a lot of colleagues.
Challenges were very interesting and experience-building
Peers were very helpful.
The hardest part of the job was to get decisions on initiatives, in order to move forward.
Flex time and a good vacation plan was good
Pros
Two breaks, good benefits
Cons
Slow decisions
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communication//clients/safety
Customer Service Rep/Bilingual Operator (Former Employee) –  Ottawa, ON21 April 2017
very good to work for ,i would of continued but i retired due to travelling and re location of my personal residence.learn a lopt in my 26 years of service, always upgrating and i was always avble to adjust to all changes .
Pros
good team work and security
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Comfy government job
Registration Office Clerk (Former Employee) –  Toronto, ON16 March 2017
This is a place you literally do your work and go home. As long as you do your job no one will bother you.

Absolutely hated my manager but that was a personal issue I had.

If you are looking for a comfy government secure job, this is your home
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Wonderful people to work with and great changes happening
ACCOUNT SPECIALIST (Current Employee) –  Toronto, ON14 February 2017
Encourage learning upgrade and growth opportunities. It is an exciting time to be part of this organization so many wonderful changes that make your work meaningful.
Pros
Promote development
Cons
Nothing that I can think of
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Project Analyst, Business Analytics
Project Analyst, Business Analytics (Current Employee) –  Toronto, ON15 September 2016
Several fast paced projects, great job security, benefits, etc. Culture is definitely laid back, probably too laid back. Nice people but not a lot of higher end mentors.
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Excellent coporate work environment, with many different areas to explore and learn concerning injured worker insurance claims.
Sourcing/Supplier Relationship Management Analyst (Former Employee) –  Toronto, ON13 July 2016
- Very comfortable, relaxed environment with flexible work arrangements, if necessary.
- Numerous opportunities for advancement and education (through lunch and learn sessions, mandated training, skills upgrading sessions, etc.).
- Access to a fully stocked library
- Excellent benefits package, including wellness promotion (work/life balance).
- Understanding, open-minded management willing to listen, learn, and implement employee ideas for productivity improvements.
- Co-workers willing to embrace newer employees with ease in order to lessen their ramp-up time so as to fulfill the team's capabilities.
- I learned quite a bit about the government side of the insurance industry, especially concerning Labour Market Re-entry.
- Hardest part of the job was understanding all the moving parts regarding the life of a claim, and how each area interacts with the others. Understanding the numerous acronyms used was also a daunting task.
- Most enjoyable was the hands off approach afforded each analyst to complete their tasks by due deadlines and the inner satisfaction of assisting others who felt no qualms about asking for help on particular projects, as well as management's willingness to listen and entertain newer ideas.
Pros
Benefits, shorter weeks, Corporate Health, compensation, flexibility, job security
Cons
Impersonal at times, parking, elevator availability at certain times of the day
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Good Benefits
Nurse Consultant (Current Employee) –  Toronto, ON20 May 2016
Good place to work, a lot of opportunities as case managers in this organization.

Hardest part is adjusting to a new way of nursing.
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Bit challenging
Program Associate (Current Employee) –  Toronto, ON31 March 2016
WSIB is a great employer when it comes to life/work balance, pay and benefits structure. The challenge is advancement.
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Productive workplace but can become static
Document Management Representative (Former Employee) –  Toronto, ON22 December 2015
A large company with many divisions to work with. Job security is hard to obtain but pay and benefits are good. The work can be monotone at times and exciting at other times.
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Busy work environment.
Transcriptionist/Data Entry Clerk (Former Employee) –  Windsor, ON29 October 2015
Work in the transcription and data entry department was steady and busy. The co-workers were nice to work with. The work was a pleasure for someone who enjoys transcription and data entry, as well as working in a solitary environment.
Pros
Good wages.
Cons
Busy environment.
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Good Paying Job, unfriendly manangement
Telephone Enquiry Representative (Former Employee) –  Toronto, ON5 September 2015
Found that while working there as a summer student, managers were unfair to us and expected us to fulfill a full time position and all its requirements in a limited time
Pros
good salary
Cons
time clock
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My organization is a mix of stress and fun
Online Marketing Consultant (Former Employee) –  Toronto, ON9 October 2014
day starts with review of overnight emails and any assignments for the day, Colleagues also arrive and set to work, The key learning is arriving early benefits employees who want to work at a fast pace.
Mandatory insurance coverage irks some clients and they try to evade the organizational contacts as much as possible.
Use of web services of the organization by the customers speeds up the processing time for most customers
Pros
Jittery customers
Cons
Great colleagues
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custumer service driven
Consolidated Adjudicator and Case Manager (Former Employee) –  Ottawa,Ontario1 May 2014
The best part of this job was the ability to help injured workers recover from their injuries and return to work. It allowed me to educate employers and workers about health and safety roles and responsibilities. I worked in a team environment with other case managers, nurses and return to work specialists.. Also worked with external providers such as doctors, physiotherapists, psychologists, dentists, lawyers and union representatives.
Pros
meaningful work
Cons
large caseloads
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Very caring and professional environment
Events Coordinator (Former Employee) –  Toronto, ON9 February 2014
WSIB was an excellent place to work and as an event / conference coordinator, and I was given a spacious desk and the freedom to work independently. Each day I would provide client services to injured workers by organizing the conferences which would decide the benefits that would be given to their insurance claims.
Excellent communication skills were needed to perform the duties
of this role and I thought I did an excellent job.
The logistics of each event and the research of venues were always a task I enjoyed. I certainly learned how to plan and manage my time efficiently and what questions to ask when planning events and activities. My co-workers were friendly and approachable and I enjoyed working with them.
This experience was very valuable and beneficial to my career goal and will be an asset to this position as an Activities Coordinator.
Pros
Very interested in the planning events/activities aspect of this job
Cons
Contract only - no chance of full time
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Good Pay etc
HEALTH CARE PAYMENT REPRESENTATIVE (Former Employee) –  LONDON, Ontario (148 Fullarton Street)6 February 2014
Answering phone enquiries, using specific computer programs, answered the enquiries as well as entered health care payments and information. Co-workers were great to work with, however, some less knowledgeable than others. Hardest part of my last job there was dealing with amendments of payments, some errors had to be dealt with and could be quite extensive to amend. Most enjoyable part of this job was the variety of work and the people I worked with, also working on the phone dealing with the public, while difficult at times, for the most part it was rewarding, when people appreciated the time you took to talk to them and listen to their concerns.
Pros
great pay, great coworkers, good quality/quantity of work
Cons
none
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excellent management and staff that are supportive and encouraging.
Nurse Case Manager (Former Employee) –  North Bay and Sudbury Ontario2 October 2013
Great place to work.
Work load is demanding but co-workers and management always ready to assist.
Great job satisfaction with the job well done. Downfall is that not all clients can be satisfied which is the nature of the business but can be difficult to deal with at times.
Pros
Great work environment. Good management and continued education is encouraged.
Cons
Caseload can be large.
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Health care payment representative
HEALTH CARE PAYMENT REPRESENTATIVE (Former Employee) –  148 Fullarton street, London, Ontario N6A 5P320 March 2013
- enter Health Care Payments into system
- deal with difficult payments, determing what needs to be done and what systems you need to use to resolve any discrepancies and/or issues
- answer phone enquiries from workers, health care providers, internal calls from nurses, claims managers
- keep track of work via statistic taking
- management was on track, had regular meetings, kept us up to date on new procedures or when errors occurred and needed to be resolved
- worked well with all my co-workers
- hardest part of the job were some payment discrepancies and how to deal with them
- most enjoyable part was working with the public and internal personnel
Pros
salary was very good, dealing with the public
Cons
some of the public were never satisfied so hard to deal with some of these issues
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Extreme High Pressure and high volume environment
Eligibility Adjudicator (Former Employee) –  Toronto, ON18 April 2012
This is an extremely demanding environment where work and life balance is very difficult to maintain if meeting the quotas.
Pros
salary/benefits
Cons
extremely long hours
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Overall rating

4.1
Based on 24 reviews
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Ratings by category

Work/Life Balance
4.0
Salary/Benefits
4.7
Job Security/Advancement
3.9
Management
3.3
Culture
3.5

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