Pros: pay is decent (mainly for finance and tax consultants), no other pros
Cons: horrible management, no growth opportunities, unorganized, etc.
Don't waste your time applying here unless you are willing to tolerate dealing with 1) horrible management 2) high health insurance costs 3) unprofessionalism 3) being locked down to a headset 4) no breaks 5) uneccessary micro-management 6) immature supervisors 7) lack of confidentiality 8) significant lack of resources to effectively do your job 9) instability 10) additional job tiltles without increased pay 11) and a VERY high turn-over rate!
Supervisors do not have common sense or effective management skills but this is overlooked as one of the main factors that causes employees to be unhappy. I have seen so many GOOD employees quit or be terminated for reasons that could have been resolved with effective management techniques. Favortisim is evident at this workplace, if you kiss up...you move up.
I would not recommend this workplace to anyone I know. The most enjoyable part of this job was when I clocked out to go home for the day (although I usually left with a huge headache that would go away as soon as I left the building).
Tax season was horrible!!!! This company is very unorganized and not open to change for the better. Team Lead lacks common sense and has NO work experience in finances, taxes, or management- all things needed for the finace/tax department to be successfully managed! Financial consultants are giving tax advice over the phone (with NO background/training in taxes at all). Tax consultants were forced to give callers financial advice (budgeting, credit counseling, identity theft, etc.) and they had NO background/training in this area. TAXES and FINANCES – more... are VERY different but again management does not step up to alleviate this issue. Instead, they find other irrelevent things to do and complain about.
Instead of considering the military service members who should be receiving the BEST service ever, this company is too worried about portraying a stellar workplace/service in attempt to retain this government contract. They cover up the true mess that lies beneath!
Beware that once the truth is evident, I am sure this contract will not be renewed! Unfortunately this means layoffs for current employees. Once again, Don't waste your time!!!! – less