Workplace Options Employee Reviews

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Good for experience but very stressful-
Clinical Counsellor (Current Employee) –  Canada5 June 2016
This is company is great for experience.
However, it isn't a place you could stay for a the long haul. The company is poorly managed.
There is constant pressure to help the next client, when you are still completing case for the current client you're helping.
The manager micro manage.
Inflexible working hours, low benefits.
Pros
Good clinical experience
Cons
Short breaks, not great benefits, micro management, high stress.
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No autonomy
Telephone counsellor/case manager (Current Employee) –  London26 September 2016
Corporate Company that focuses on productivity and performance as Its main aims. This company does not encourage therapist to use their autonomy and leaves little for growth and development. An environment where , you are constantly monitored. There is a lack of trust for the employees. Constant auditing where an atmosphere of fear is created with constant stress around performance and productivity makes employees like myself feel burnt out with little motivation to stay,
Pros
Like minded therapists
Cons
Demand for productivity
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Brilliant platform to enhance individual potentials.
Clinical Referral Specialist - Part Time (Former Employee) –  Bangalore, Karnataka14 May 2016
I have a great appreciation towards the company and it's features be it training or management or progression in terms of growth and remuneration.

Team effort is what they believe in and it is very vital for them to have it all coordinated accordingly.
Pros
Very beneficial and advantageous for any experienced professional
Cons
Company strictly serves it's policy and abides by the rules always
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summary
Wellness Coach- Full time (Current Employee) –  Raleigh, NC13 February 2016
This company is a great company to start for if you are looking to get experience. I have been here for 2 years and some months and it has been a great experience and I have learned a lot about data management and just how to first serve members.
Pros
gym, playful, understanding
Cons
pay, benefits
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5*
Counter Assistant (Current Employee) –  Bedford18 March 2016
5*. Fantastic company to work at. Great people and friendly environment. Feel valued as an employee and good benefits also.
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Decent place to work
Counselor (Former Employee) –  Raleigh, NC30 October 2015
Don't look for advancement. Otherwise it's a decent place to get clinical experience and gain knowledge of how to handle clients in crisis.
Pros
supportive co-workers and direct managers, upper management, not so much
Cons
short breaks
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Fun workplace
Backup Care Consultant (Current Employee) –  Ealing Broadway Station, ENG7 March 2015
Very positive company dealing with improving the work life culture by offering a first rate EPA. Dedicated staff who are passionate about their roles.
Best part of the job is the very warm family type atmosphere in the call centre and also the people. The hardest part of the company is the low salary ranges offered.
Pros
great break room, discounted massage
Cons
salary
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Counselors with ethics need not apply
EAP Counselor (Current Employee) –  Raleigh, NC17 January 2014
Do you like being tied to a cubicle for at least 8 hours every day without a break? Do you enjoy feeling guilty about taking your 30 minute lunch? Does lying to clients about their company "benefits" sound fulfilling? Does sucking up to management give you a thrill? Do you like being asked to come to work on your day off because the company is chronically understaffed from high turnover? Do you find it clinically appropriate to have all of your client interactions recorded and saved in a database, then evaluated by managers who have no clinical background? Do you define "positive work culture" as meeting with your friends to cry about the lack of support in the bathroom together? When you take a vacation, do you like wondering if you'll have a job when you get back? If so, then Workplace Options is the place for you!! Workplace Options boasts an oppressive work culture with micromanagement, constant surveillance from supervisors, competition against your co-workers to see who can "help" the most clients (translation: get them off the phone as quickly as possible since the company is paid per call), and the least fulfilling job you will ever have as a counselor.

This place is a nightmare. There's gotta be something better out there.
Pros
Heat and A/C
Cons
No freedom, micromanagement, unfulfilling work, monotony, no job security, lack of support
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Uncreative, Monotony but great Benefits and Management!
Wellness Coordinator (Current Employee) –  Chesapeake, VA1 October 2012
There is unfortunately not alot of room for creativity in this position; however I undertook another positiont that peeks my interest. You also do not get paid more for positions such as training and wellness coordinator because there is a military contract in place. The worklife balance, management and benefits of this company are stellar!! If you are a military spouse this may be a perfect position. They work perfectly with your schedule and the benefits package is unbeatable.
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Not the best company to work force
Case Manager/ Telephone Counsellor (Former Employee) –  Ealing3 August 2015
Had a tough time working for this America company, if you speak your mind your sacked... Or your told to leave.

You have to account for every minute of your time.

Management have their favourites and if your face doesn't fit.... Good luck

My advice find another job
Pros
Coffee machine
Cons
Pretty much everything
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You can find something better
Consultant (Former Employee) –  Raleigh, NC25 August 2014
This is a good job if you have no other options. They hire mostly people that have little to no work experience or who are desperate for a job, or people they know. It’s great if you got hired based on knowing someone, because then you will be fast track promoted within no time. Otherwise, there is no chance at moving up, no matter how hard you work. No breaks, micromanagement like nothing I’ve ever experienced before, complete lack of critical thinking skills in every department. God forbid you have a good idea that might help the business, it will get shot down or someone will take it as their own. Pay is terrible. Stay away from this place unless you are desperate.
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Customer Service with a home environment and amazing work culture
Back Up Care Advantage Specialist (Current Employee) –  Raleigh, NC25 February 2014
Great company to work for. Managers and co-workers are working toward a common goal, and the work culture cultivated a very friendly environment.
As with any customer service job, the hardest part is getting reprimanded by a customer for something you did not do or could not control.
The best part of this job, was knowing you were helping people immediately.
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Great First Job
Work Life (Former Employee) –  Raleigh, NC8 September 2015
Great first job just continue looking while you're here. Good pay for someone young. Nice people. Very enthusiastic team to work with.
Pros
Decent pay for someone just starting out
Cons
Short monitored breaks, repetitive work, no opportunities to move up, expensive healthcare, no security
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Very low salary, horrible people to work with. No one cares
user (Former Employee) –  london26 May 2013
Supervisors pushing their own work on to others. People who care because they are being paid to do so. Good benefits however your not getting paid enough to use them.
Pros
salary offered only good for students, or someone who lives with family and dont have to pay their rent
Cons
office snitching, low pay, back stabbing, horrible supervisors not minding their own business
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Work-Life Balance, Fun, Fast pace and constant change
Training Specialist (Former Employee) –  Raleigh, NC2 January 2015
Great company to work for in regards to people, company incentives, and opportunities to learn so much. My resume was easily enhanced from all the opportunities available to take advantage of. We were challenged constantly to be innovative and present efficient ways to improve on our services. I enjoyed the constant challenge.
Pros
Free Fruit and coffee, great work environment
Cons
short breaks, low pay
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Productive and fun workplace with opportunities to advance
n/a (Former Employee) –  Raleigh, NC4 November 2014
Productive and fun workplace with opportunities to advance
Pros
Excellent wellness progran, opportunities for growth and professional development
Cons
n/a
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Good first job
Child Care and Intake Consultant (Former Employee) –  Raleigh, NC27 March 2014
Great for people starting out in the working world. Great people that work there.
Pros
Subsidized food, free gym, personal training for VERY cheap
Cons
Only 30 min lunch break, must work some/most holidays/snowdays/etc., sitting at a desk for 8 hours/day
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A HORRIBLE place to work- Don't waste your time applying!!!!
Tax/Finance Consultant (Former Employee) –  Chesapeake, VA4 December 2012
Don't waste your time applying here unless you are willing to tolerate dealing with 1) horrible management 2) high health insurance costs 3) unprofessionalism 3) being locked down to a headset 4) no breaks 5) uneccessary micro-management 6) immature supervisors 7) lack of confidentiality 8) significant lack of resources to effectively do your job 9) instability 10) additional job tiltles without increased pay 11) and a VERY high turn-over rate!

Supervisors do not have common sense or effective management skills but this is overlooked as one of the main factors that causes employees to be unhappy. I have seen so many GOOD employees quit or be terminated for reasons that could have been resolved with effective management techniques. Favortisim is evident at this workplace, if you kiss up...you move up.

I would not recommend this workplace to anyone I know. The most enjoyable part of this job was when I clocked out to go home for the day (although I usually left with a huge headache that would go away as soon as I left the building).

Tax season was horrible!!!! This company is very unorganized and not open to change for the better. Team Lead lacks common sense and has NO work experience in finances, taxes, or management- all things needed for the finace/tax department to be successfully managed! Financial consultants are giving tax advice over the phone (with NO background/training in taxes at all). Tax consultants were forced to give callers financial advice (budgeting, credit counseling, identity theft, etc.) and they had NO background/training in this area. TAXES and FINANCES
  more... are VERY different but again management does not step up to alleviate this issue. Instead, they find other irrelevent things to do and complain about.

Instead of considering the military service members who should be receiving the BEST service ever, this company is too worried about portraying a stellar workplace/service in attempt to retain this government contract. They cover up the true mess that lies beneath!

Beware that once the truth is evident, I am sure this contract will not be renewed! Unfortunately this means layoffs for current employees. Once again, Don't waste your time!!!!
  less
Pros
pay is decent (mainly for finance and tax consultants), no other pros
Cons
horrible management, no growth opportunities, unorganized, etc.
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Productive Environment
Daily Living Assistant Supervisor (Current Employee) –  Arlington, VA2 January 2013
Workplace Options offers a challenging and productive work environment.
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Innovative and productive place to work
Sales Services Manager (Former Employee) –  Raleigh, NC6 August 2013
Great place to work with opportunity to advance. Excellent training programs.
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Overall rating

2.8
Based on 22 reviews
5 stars
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Ratings by category

Work/Life Balance
3.0
Salary/Benefits
2.8
Job Security/Advancement
2.5
Management
2.6
Culture
2.9