The VWA is committed to improving its service. As part of our commitment, we actively encourage feedback from stakeholders who are dissatisfied with the service they have received from either us or anyone acting on our behalf (for example our WorkCover Agents, independent medical examiners, Occupational Rehabilitation Providers, Plant Licence Assessors etc).
Our complaints processes reaffirm our commitment to our corporate values of being constructive, accountable, transparent, effective and caring. All complaints are investigated thoroughly in accordance with the principles of natural justice. – less–ZoomInfo