Had really hoped for step change in performance, sadly this didn't happen (at least for me)
Director, Business Consulting (Former Employee) – Edmonton, AB – 20 September 2016
The host organization treated the IT provider as a "supplier", not a true "partner", despite the 10 year deal that was done. This made relations difficult and always centered around "price". Difficult to build trust, despite the heroic efforts being undertaken.
Long term outsourcing deals rely on the promise that things will be "better, faster, cheaper" with new IT provider. After nearly 3 years, I wonder if the promise has actually been delivered to the host organization from the previous inhouse IT provider.
Benefits, good colleagues
Chaotic work environment, hostile Clients, poor communication, overload of corporate emails/info