Pros: Good pay and benefits
Cons: long hours and angry customers
Technical Support involves long hours of helping people with problems they should be able to figure out themselves with ease. Less than ten percent of these people will say thank you, and over twenty percent are going to scream at you or be verbally abusive. This is just the job, the company has good benefits, training and management strategy, but Tech Support is a rough role to fill at the best of times.