Reporting to the Executive Director, the Manager provides leadership and support in the implementation, maintenance and integration of quality improvement and patient safety processes and patient experience within the Windsor Family Health Team.
*Facilitate the implementation of quality improvement activities and act as a resource in the development and maintenance of quality improvement processes to programs and staff.
*Coordinate the delivery of appropriate education, mentoring and coaching in support of quality improvement and patient safety activities.
*Evaluates patient experience/satisfaction
*Prepare and present statistical reports of Quality and Patient Safety and Experience activities.
*Provide leadership and oversight for the FHT’s participation in accreditation, as it becomes a requirement, activities required pre, during post and between surveys.
*Collaborate with Decision Support Services to develop, implement and manage the progress of the Quality Improvement Plan.
*Collaborate with staff and management to identify and develop strategies for improving patient safety and experience
*Lead/participate in process review, patient safety incident reviews and root cause analysis related to risk management and quality/safety improvement.
*Participate in the organizational risk assessment.
*Demonstrates understanding of contribution to patient and staff safety.
*Models behaviour that is aligned with the values of the Windsor FHT.
*Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.
*Organize annual staff recertification for CPR/defib
*Develop, coordinate and monitor infection control guidelines and procedures.
*A regulated health care professional holding a Masters level degree is preferred.
*Working knowledge of relevant governance, national and provincial quality and patient safety standards, principles, tools and methods.
*Knowledge of key health care performance metrics and tools.
*Advanced Computer skills including Word, Excel and PowerPoint is essential.
*Knowledge and experience in researching information, data analysis and using statistics.
*Demonstrates initiative, excellent organizational skills, adaptable, able to prioritize conflicting demands and work within tight deadlines.
*Superb customer service approach.
*Excellent analytical problem solving abilities and effective decision making.
*Strong attention to detail and effective project management and negotiations skills.
*Excellent written and oral communication skills.
*Demonstrated leadership skills and ability to work within a complex inter-disciplinary care environment.
See the career opportunities section of the Windsor FHT website for more information www.windsorfht.ca