Pros: flexible schedules, cool managers, awesome coworkers, nice customers (sometimes), low sales stress, playing around with new gadgets.
Cons: standing around in the kiosk for the majority of your shift, too many staff meetings, commission structure is decent, but low compared to other phone companies in the industry, having to call the support team 24/7 can get annoying, hot and heavy oxford uniform shirts, extremely slow days.
WIND Mobile has been one of the most enjoyable retail jobs that I've ever had.
A typical day at WIND would include helping customers learn about plans, paying phone bills, topping up accounts, and activating new and existing accounts.
I learned valuable sales techniques, more about the mobile phone industry in Canada, and better customer service skills
Store managers and field coaches are amazing, laid back and easy to talk to. It would be nice if the district manager was more available.
Co-workers quickly become friends that you hang out with outside of work.
The hardest parts of the job would be dealing with unusual customer problems and having to direct them to the retail support team and shipping cell phones our for warranty.
The most enjoyable part of the job would be meeting new customers and helping them activate their accounts and getting recognized by co-workers and the store manager.