Sales Associate (Former Employee) – Lansdowne Mall in Richmond – 30 May 2014
Due to the reason of being a dealer Wind Mobile franchise store, their security is not done well. Also often work alone and see thefts.
I have gained cash handling skills, sales skills, management skills, and able to learn different phone systems and plans. I love building customer relationships and learn different tactics of approaching customers. The flexibility of my hours are sometimes an issue during school, but overall is decent.
The hardest part of this job is the security of the store. There are not any security cameras and are also short of staff. Corporate Wind Mobile are required to be paid commission on sales but this dealer Wind Mobile fails to do so.
Objections from customers
Some customer would walk in inquiring about using Iphone with our network but unfortunately we do not support the frequency for Iphone. So some customers might become angry and complain to me. I would smile and keep telling them the benefits of our plans and other phones as well. Also I would consistent remind the customers that we understand and value their opinions. In this particular situation, I provided a pay to go plan for them to try out our plan for a month. If they like it, they could come back. Generally, they were happy with this suggestion.
Skill learnt, customer relationships, service and time flexibility
Short of employees and management personnels, security, commission, and long hours ( sometimes I work 10 hours a day alone)
Technical Support Specialist (Former Employee) – Windsor, ON – 2 February 2017
• Responded to and resolved on average 42 technical-support calls per shift • Escalated and delegated calls to appropriate team to ensure first-call resolution • Applied a high degree of emotional intelligence to listen and diagnose the client’s needs in order to provide effective solutions • Worked morning and night shift to accommodate department’s schedule needs and personally followed-up with customers to ensure resolution
Sales Representative (Former Employee) – Mississauga, ON – 8 January 2017
Good team, good management and supportive crew. Sales targets were not too high and were met easily. Commission was good and the best part about this job was closing the deal. It was more fun than it actually sounds.
Sales Representative (Former Employee) – Ontario – 22 December 2016
it is the worst company ever you should work these people just rip the customers and make money by fooling around them they even train employees to rip the customers. it is the worst dealer in Ontario, the wind should take some serious action against this dealership.
Team oriented and exciting workplace that provides different challenges
Key-holder/Wind Specialist (Former Employee) – Toronto, ON – 6 October 2016
A typical day working at Wind Mobile includes communicating knowledge about Wind Mobile plans and phones to provide solutions to customer needs. This also includes sales where I have worked with other Wind Specialist to be able to close sales as well as triage and provide solutions to concerned customers. The hardest part of the job is organization in regards to small kiosk. The most enjoyable part is working with my co-workers as well as being able to teach customers about mobile devices in which we can show them the advantages of different phones. I also enjoyed mentoring newer co-workers to be able to also succeed in this sales environment.
Sales Rep/Warranty Specialist (Former Employee) – Calgary, AB – 22 September 2016
Working for WIND Mobile was not a bad place to go when I was looking for part-time work. It gave decent, stable hours with holidays off, but was open on the weekends for a few hours. Unfortunately there was no benefits as they would not allow for more than two people to be full time at any given store which usually was only the Manager and Assistant Manager.