Acting Store Manager (Former Employee) – Toronto, ON – 8 November 2013
• Manage daily operations of retail store including inventory management, customer service and sales training, performance development and resource management • Learned how to manage all types of customers of all types. Some happy, and some unhappy. • Worked along side management teams from other store locations and provided the support to my team and other stores to ensure the productivity of our daily sales throughout our district. • The hardest part of the job over the past few years has been the lack of communication between, our support teams, and management to the store manages to ensure the best results monthly. • The most enjoyable part of this job was being able to make sure that all our customers left with the same customer experience. And being able to back and support my team to meet monthly goals.
Being able to provide clients with the best support possible based on their needs
Technical Support Specialist (Former Employee) – Windsor, ON – 2 February 2017
• Responded to and resolved on average 42 technical-support calls per shift • Escalated and delegated calls to appropriate team to ensure first-call resolution • Applied a high degree of emotional intelligence to listen and diagnose the client’s needs in order to provide effective solutions • Worked morning and night shift to accommodate department’s schedule needs and personally followed-up with customers to ensure resolution
Sales Representative (Former Employee) – Mississauga, ON – 8 January 2017
Good team, good management and supportive crew. Sales targets were not too high and were met easily. Commission was good and the best part about this job was closing the deal. It was more fun than it actually sounds.
Sales Representative (Former Employee) – Ontario – 22 December 2016
it is the worst company ever you should work these people just rip the customers and make money by fooling around them they even train employees to rip the customers. it is the worst dealer in Ontario, the wind should take some serious action against this dealership.
Team oriented and exciting workplace that provides different challenges
Key-holder/Wind Specialist (Former Employee) – Toronto, ON – 6 October 2016
A typical day working at Wind Mobile includes communicating knowledge about Wind Mobile plans and phones to provide solutions to customer needs. This also includes sales where I have worked with other Wind Specialist to be able to close sales as well as triage and provide solutions to concerned customers. The hardest part of the job is organization in regards to small kiosk. The most enjoyable part is working with my co-workers as well as being able to teach customers about mobile devices in which we can show them the advantages of different phones. I also enjoyed mentoring newer co-workers to be able to also succeed in this sales environment.
Sales Rep/Warranty Specialist (Former Employee) – Calgary, AB – 22 September 2016
Working for WIND Mobile was not a bad place to go when I was looking for part-time work. It gave decent, stable hours with holidays off, but was open on the weekends for a few hours. Unfortunately there was no benefits as they would not allow for more than two people to be full time at any given store which usually was only the Manager and Assistant Manager.