WIND MOBILE Employee Review

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L2 Desktop Support Analyst
L2 Desktop Support Analyst (Former Employee) –  Toronto, ON25 July 2013
Responsible with IT support for all corporate Wind Mobile IT infrastructure in Canada and ensured proper maintenance
 Responded to service requests and expediently resolved tickets to maximize system uptime. Resolving 97% of
all tickets without escalation to support specialists
 In charge of supporting 5000+ employees all over Canada, corporate stores and offices
 Deployed workstations and peripheral, installing OS, apps and configuring network properties and hardware
 Supported disaster recovery plans, performed regular backups and created images on WDS. Performed
maintenance and troubleshooting of POS systems, broad experience in RQ4 and SingleView
 Outperformed peers by maintaining outstanding record of technical support service
 Substantially increased security and performance of systems by initiating installation of new anti-virus software
and critical operating system updates
 Dispatch Break/Fix Services for desktops, laptops, netbooks and peripherals
 Significantly reduced workstation set up time by developing a disk cloning procedure to streamline operating
system implementation and security configuration
 Planned, prepared and implemented infrastructure for new upcoming stores
 Produced and shared well-written communications and documentation
 Updating the call logging system with call detail, schedules fault resolution, and keeping all affected parties
aware of progress
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Can be overwhelming and unsupported
Store Manager (Former Employee) –  Ottawa, ON28 October 2017
Lack of direct support for managers in the stores, and ever increasing budgets. Also, company is often dishonest in its ad campaigns, and upper management plays favourites a lot which stifles growth.
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Awesome
Key Holder/Sales Associate (Former Employee) –  London, ON21 September 2017
Great pay back then over 17 per hour. Commission alone I took home 500-1200 more per paycheck, ESPECIALLY holiday time. IF you know some tech savvy information on cell phones or feel like phones are neat or even interesting, then apply to a cellular service.
Pros
cash
Cons
slow days
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Overall rating

3.9
Based on 151 reviews
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Ratings by category

Work/Life Balance
3.8
Salary/Benefits
3.4
Job Security/Advancement
3.3
Management
3.6
Culture
3.6