WIND MOBILE Employee Review

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L2 Desktop Support Analyst
L2 Desktop Support Analyst (Former Employee) –  Toronto, ON25 July 2013
Responsible with IT support for all corporate Wind Mobile IT infrastructure in Canada and ensured proper maintenance
 Responded to service requests and expediently resolved tickets to maximize system uptime. Resolving 97% of
all tickets without escalation to support specialists
 In charge of supporting 5000+ employees all over Canada, corporate stores and offices
 Deployed workstations and peripheral, installing OS, apps and configuring network properties and hardware
 Supported disaster recovery plans, performed regular backups and created images on WDS. Performed
maintenance and troubleshooting of POS systems, broad experience in RQ4 and SingleView
 Outperformed peers by maintaining outstanding record of technical support service
 Substantially increased security and performance of systems by initiating installation of new anti-virus software
and critical operating system updates
 Dispatch Break/Fix Services for desktops, laptops, netbooks and peripherals
 Significantly reduced workstation set up time by developing a disk cloning procedure to streamline operating
system implementation and security configuration
 Planned, prepared and implemented infrastructure for new upcoming stores
 Produced and shared well-written communications and documentation
 Updating the call logging system with call detail, schedules fault resolution, and keeping all affected parties
aware of progress
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Good, Fun Workplace
Hadoop Developer (Former Employee) –  Toronto, ON14 February 2018
Good, helpful and responsible people. Had fun times working there. Learned a lot. I worked as a hadoop developer. People were nice and easy to communicate with. Stress level was high but it was fun at the end of the day.
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Job Security/Advancement
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Very sales driven
Sales Associate (Former Employee) –  Oakville, ON6 February 2018
This role is very demanding and a high sales target environment. the work culture is great but there are many areas for advancement or growth. I would recommend to build experience in the sales industry.
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Overall rating

Based on 156 reviews

Ratings by category

3.8Work/Life Balance
3.3Job Security/Advancement