L2 Desktop Support Analyst (Former Employee) – Toronto, ON – 25 July 2013
Responsible with IT support for all corporate Wind Mobile IT infrastructure in Canada and ensured proper maintenance Responded to service requests and expediently resolved tickets to maximize system uptime. Resolving 97% of all tickets without escalation to support specialists In charge of supporting 5000+ employees all over Canada, corporate stores and offices Deployed workstations and peripheral, installing OS, apps and configuring network properties and hardware Supported disaster recovery plans, performed regular backups and created images on WDS. Performed maintenance and troubleshooting of POS systems, broad experience in RQ4 and SingleView Outperformed peers by maintaining outstanding record of technical support service Substantially increased security and performance of systems by initiating installation of new anti-virus software and critical operating system updates Dispatch Break/Fix Services for desktops, laptops, netbooks and peripherals Significantly reduced workstation set up time by developing a disk cloning procedure to streamline operating system implementation and security configuration Planned, prepared and implemented infrastructure for new upcoming stores Produced and shared well-written communications and documentation Updating the call logging system with call detail, schedules fault resolution, and keeping all affected parties aware of progress
Key Holder/Sales Associate (Former Employee) – London, ON – 21 September 2017
Great pay back then over 17 per hour. Commission alone I took home 500-1200 more per paycheck, ESPECIALLY holiday time. IF you know some tech savvy information on cell phones or feel like phones are neat or even interesting, then apply to a cellular service.