L2 Desktop Support Analyst (Former Employee) – Toronto, ON – 25 July 2013
Responsible with IT support for all corporate Wind Mobile IT infrastructure in Canada and ensured proper maintenance Responded to service requests and expediently resolved tickets to maximize system uptime. Resolving 97% of all tickets without escalation to support specialists In charge of supporting 5000+ employees all over Canada, corporate stores and offices Deployed workstations and peripheral, installing OS, apps and configuring network properties and hardware Supported disaster recovery plans, performed regular backups and created images on WDS. Performed maintenance and troubleshooting of POS systems, broad experience in RQ4 and SingleView Outperformed peers by maintaining outstanding record of technical support service Substantially increased security and performance of systems by initiating installation of new anti-virus software and critical operating system updates Dispatch Break/Fix Services for desktops, laptops, netbooks and peripherals Significantly reduced workstation set up time by developing a disk cloning procedure to streamline operating system implementation and security configuration Planned, prepared and implemented infrastructure for new upcoming stores Produced and shared well-written communications and documentation Updating the call logging system with call detail, schedules fault resolution, and keeping all affected parties aware of progress
Hadoop Developer (Former Employee) – Toronto, ON – 14 February 2018
Good, helpful and responsible people. Had fun times working there. Learned a lot. I worked as a hadoop developer. People were nice and easy to communicate with. Stress level was high but it was fun at the end of the day.
Sales Associate (Former Employee) – Oakville, ON – 6 February 2018
This role is very demanding and a high sales target environment. the work culture is great but there are many areas for advancement or growth. I would recommend to build experience in the sales industry.