L2 Desktop Support Analyst (Former Employee) – Toronto, ON – 25 July 2013
Responsible with IT support for all corporate Wind Mobile IT infrastructure in Canada and ensured proper maintenance Responded to service requests and expediently resolved tickets to maximize system uptime. Resolving 97% of all tickets without escalation to support specialists In charge of supporting 5000+ employees all over Canada, corporate stores and offices Deployed workstations and peripheral, installing OS, apps and configuring network properties and hardware Supported disaster recovery plans, performed regular backups and created images on WDS. Performed maintenance and troubleshooting of POS systems, broad experience in RQ4 and SingleView Outperformed peers by maintaining outstanding record of technical support service Substantially increased security and performance of systems by initiating installation of new anti-virus software and critical operating system updates Dispatch Break/Fix Services for desktops, laptops, netbooks and peripherals Significantly reduced workstation set up time by developing a disk cloning procedure to streamline operating system implementation and security configuration Planned, prepared and implemented infrastructure for new upcoming stores Produced and shared well-written communications and documentation Updating the call logging system with call detail, schedules fault resolution, and keeping all affected parties aware of progress
Team Lead Fairview Park mall April (Current Employee) – Kitchener, ON – 26 May 2017
Wind mobile is in large demand and the location I worked at was very fast paced. There were many sales and customer inquiries. At times it was difficult to service everyone's expectations. Wind mobile is at a disadvantage when it comes to network quality and thus has a lot of customer complaints. The warranty process wasnt appreciated by our customers as it was long and required a deposit. Management did not support you in your duties and communication was poor. Company initiatives frequently fell by the wayside and consistency was not a strength. The best part of the job is your team that you work with and the ability to be part of a quickly growing company. The worst part was unorganized management and growing pains in the company which affected your ability to do your job.
Commission and free mobile plan
Bad management, bad communication, unrealistic expectations
Technical Support Specialist (Former Employee) – Windsor, ON – 2 February 2017
• Responded to and resolved on average 42 technical-support calls per shift • Escalated and delegated calls to appropriate team to ensure first-call resolution • Applied a high degree of emotional intelligence to listen and diagnose the client’s needs in order to provide effective solutions • Worked morning and night shift to accommodate department’s schedule needs and personally followed-up with customers to ensure resolution
Sales Representative (Former Employee) – Mississauga, ON – 8 January 2017
Good team, good management and supportive crew. Sales targets were not too high and were met easily. Commission was good and the best part about this job was closing the deal. It was more fun than it actually sounds.
Sales Representative (Former Employee) – Ontario – 22 December 2016
it is the worst company ever you should work these people just rip the customers and make money by fooling around them they even train employees to rip the customers. it is the worst dealer in Ontario, the wind should take some serious action against this dealership.
Team oriented and exciting workplace that provides different challenges
Key-holder/Wind Specialist (Former Employee) – Toronto, ON – 6 October 2016
A typical day working at Wind Mobile includes communicating knowledge about Wind Mobile plans and phones to provide solutions to customer needs. This also includes sales where I have worked with other Wind Specialist to be able to close sales as well as triage and provide solutions to concerned customers. The hardest part of the job is organization in regards to small kiosk. The most enjoyable part is working with my co-workers as well as being able to teach customers about mobile devices in which we can show them the advantages of different phones. I also enjoyed mentoring newer co-workers to be able to also succeed in this sales environment.
Sales Rep/Warranty Specialist (Former Employee) – Calgary, AB – 22 September 2016
Working for WIND Mobile was not a bad place to go when I was looking for part-time work. It gave decent, stable hours with holidays off, but was open on the weekends for a few hours. Unfortunately there was no benefits as they would not allow for more than two people to be full time at any given store which usually was only the Manager and Assistant Manager.