Shift Manager, Brampton, ON - 1 June 2017
A typical day at work consists balancing the safe and tills and creating a deployment chart for the night shift or day shift depending on what time you arrive. Following that, we take a walk through dining and manage the dish area while the next worker arrives at their designated time. In the meantime I survey the entire store, follow up on all the staff and the customer's experiences. Throughout the night I manage the flow of the store, set up breaks for staff and end my night off by balancing the safe and tills once more, counting each one and following up with the close or duties of each of the staff members. At Williams I learned quite a bit, the fast paced environment of the restaurant really helps to improve speed and how you work under pressure. I've learned to manage responsibility really well by being professional but also keep a good rapport with both my staff and customers. The biggest thing during a shift is to maintain team work, the entire staff has to work as a well oiled machine to ensure that orders come in and go out successfully, everyone needs to help each other. The hardest part of the job is the constant pressure to not fail. As a shift manager there is humongous pressure to make sure everything works out properly, everyone is comfortable and the food and drinks are coming out properly. You are managing the happiness of the staff, the customers, and the over all appearance and opinion of the store. The most enjoyable part of the job is the rewarding feeling you receive after a job well done, the staff and the attitude really helps the job become easier. With how much you rely on each other at work, you become a family and want to help each other more to ensure a smooth shift. The friendly atmosphere and the feeling of a satisfied customer are my favourite parts.