Good environment, able to work from home, advanced easily, updating skills is ongoing
Pros: ongoing training, easy to move to new departments, great retail discount.
Cons: compensation low, hard to take advantage of pto & vacation.
When working from the contact center, a typical day consisted of taking incoming calls regarding customer furniture orders. Checking order status, sending to scheduling, resolving issues with delayed deliveries, material damage or defects, issuing replacements and compensation within company guidelines. Now I work from home, it is the same process but – more... with out physically going to the office.
Enjoy speaking and interacting with customers as well as retail associates and management. Co-workers are wonderful and we work well together as a team.
I've learned a lot about home furnishings as well as decorator items.
There is always something new to learn which is great as it keeps me on my toes and lets me share that information to customers or other associates.
The hardest part is dealing with insufficient information via the company website or internal departments then trying to make it coherent to the customer. Such as why items still not shipped or material/delivery delays. Having to wait 24-48 hrs or longer to get a reply from an internal department is a bit frustrating and of course trying to give the customer the best service with incomplete information is challenging.
Love to help customers with their orders, to share my knowledge about the products, sister companies and introduce customers to new products. Of course, working with my fellow associates and assisting new furniture associates how to find information as well as tips on handling escalated customers during their live training.
Overall, this is a good company but compensation is low. – less