Fast paced environment, long hours and physically challenging.
Pros: free lunches, drinks.
Cons: long shifts, night shifts, long periods of running and rushing, no breaks, low salary, no salary rise, no possibility to go higher in position.
This review is specifically for the location I was working in, not for the whole restaurant chains.
It was a perfect set up for me to gain confidence and practice my customer service skills, because as a Kitchen Manager I had to talk to customers, listen to reviews, receive phone calls from customers and give a feed back to them, I strengthen my leadership capabilities, my ability to solve problems on a daily basis and think quick. It was a very challenging and stressful environment.
Working with my co workers was a nice experience, we all got along pretty well and I believe is the best way to work effectively, if you don't like your co workers you are setting yourself up for a very unpleasant experience at work, and you won't enjoy it at all.
I learned to be more patient, to listen customers and know what they want, I learn how to be persuasive and a negotiator, I developed a sharp eye for good workers when it comes to hiring new staff, I improved my multi tasker skills, overall I became more confident and approachable when it comes to dealing with customer.
The hardest part of the job was the long hours standing on my feet, and running around with no breaks, split days off, working late at night, really busy shifts of non stop customers and having to deliver as fast as I could without making mistakes.
The most enjoyable part of my job was to receive compliments from customers about my performance and service, having your efforts acknowledged is very motivating, getting along with my co workers and get to know new people.