Front End Department Lead
Wholesale Sports - Regina, SK

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Job Summary:

  • Support the management team by performing customer service activities.
  • Process customer transactions accurately and timely.
  • Safeguard company assets.


  • Operate the POS cash register efficiently.
  • Advise management of positive or negative customer feedback.
  • Adhere to Cashier standard operating procedures.
  • Maintain orderly appearance of register area.
  • Address customer inquiries.
  • General Front End cleaning duties.
  • Handle the customers merchandise carefully and with respect.
  • Support Store Management in developing our customer base by thanking, re-assuring and re-inviting our customers back to the store.
  • Process licenses as according to federal/provincial guidelines.
  • Provide exceptional after sales service in terms of exchanges and refunding customer merchandise.
  • Assist the Front End Department Manager with leading the team of cashiers.
  • Assist the Front End Department Manager with completing Daily Sales Reconciliation (DSR) and A/R Activity using the DSR spreadsheet and the A/R Activity spreadsheet. Track store sales, discrepancies, shortages and overages.
  • Assist in training relevant employees on service and cash management standard operating procedures.
  • Other duties as assigned.


  • Accountable for proper processing of transactions.
  • Accountable for maintaining a presentable front end.


  • Results-oriented with excellent communication skills.
  • Detail oriented.
  • Team work and interpersonal skills.
  • Ability to take direction.
  • Prior Experience operating a cash register an asset.

Responsibility and Accountability for Health and Safety:

  • Responsible to read, understand and comply with UFA’s Health, Safety and Environment Policies and Safe Work Practices and/or Standard Operating Procedures (SOP’s).
  • Carrying out work in a manner that will not create a hazard.
  • Wear appropriate personal protective equipment and clothing for their tasks (as per SOP).
  • Assisting the Health Environment and Safety Committee by volunteering to be a member.
  • Working with the Supervisor to help create a safe working environment by making safety suggestions.
  • Reporting any accidents, incidents, near misses, injuries and/or occupational health concerns immediately to the Area Supervisor.
  • Following the company medical and first aid procedures.
  • Using the safe work procedures and setting a good example.