Department Manager, Camping and Clothing
Wholesale Sports - Regina, SK

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Job Summary:

  • Responsible for the operational excellence of the store.
  • Ensure that company objectives are met and company policies are followed.
  • Create and foster a culture where customer service and profitability are the focus of business activities.
  • Responsible for supporting the Assistant Store Manager Sales & Service with all functions relating to the assigned department.
  • Provide coaching to hourly associates, involved in recruiting, hiring and performance management of hourly department associates.
  • Lead department team to provide exceptional service to customers.
  • Facilitate special orders and stock transfers.
  • Attain department sales goal and budget.

Responsibilities:

  • Ensure customers are provided with the up most level of Customer Service, which includes employee training of the Company‚Äôs Customer Service standards.
  • Interact with customers to ensure satisfaction. Support Power Hours.
  • Achieve key performance indicators such as sales goal and budget.
  • Conduct regular department meetings to review sales and department goals.
  • Effective communication within department.
  • Ensure that issues or missed opportunities are discussed with the Assistant Store Manager of Sales & Service.
  • Ensure department is maintained, priced and displayed accordingly to maximize the sales opportunity and provide a safe and pleasant environment for customers.
  • Ensure seasonal end caps are merchandised according to corporate directives.
  • Communicate product concerns to Assistant Store Manager of Sales & Service.
  • Answer manager calls for assistance needed in the store.
  • Fulfil management duties in the Front End including change orders and cash handling as required.
  • Ensure that the department staff is equipped with the correct training and tools to complete their job effectively.
  • Schedule department staff to meet the needs and goals of the store.
  • Effective Performance Management of department employees.
  • Ensure items are priced correctly and discrepancies are resolved.
  • Complete light duty tasking, including shelf maintenance, signage and pricing.
  • Adhere to all company policies.
  • Other duties as assigned.

Qualifications:

  • 2-4 years of progressive experience in a retail environment.
  • Results-oriented with excellent communication skills.
  • Proficiency with Microsoft applications. Experience with Tomax (point of sale system) would be an asset.
  • Working knowledge of outdoor products, including firearms, would be an asset.

Responsibility and Accountability for Health and Safety:

  • Set an example and provide leadership in the Health, Safety and Environment programs
  • Provide information, instructions and assistance to all applicable team members in order to protect the health and safety of all employees
  • Understand and enforce the accident prevention policy as well as the OH & S Legislation and all other legislations as it applies to all areas of the organization operations
  • Provide all applicable team members with proper, well-maintained tools and equipment, as well as personal protective equipment as may be required
  • Provide ongoing health and safety training as required by legislation and industry

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