Cashier/Customer Service Representative (Former Employee) – Square One – 8 August 2017
Unless you want a life career in Whole Foods, then this place will just make you depressed. Entitled customers, managers who don't care about you because they're too obsessed with customer satisfaction and money. Just too much stress for a job that I needed just to pay for school. I hated it there so much.
Grocery Buyer/team member (Current Employee) – Toronto, ON – 3 August 2017
I had worked in the grocery industry for 8 years before joining Whole Foods Market and had never worked for anyone as great as them. I was blown away by the experience. The company as a whole has great core values, cares about animals and the environment and above all cares about their employees. They pay fair wages, offer great benefits and care about their employees development. Great work/life balance, fun place to work. They really provide a team environment and the Leadership in the store is really engaged and helpful. Definitely the best grocery retailer to work for.
Associate Produce Team Leader (Current Employee) – Toronto, ON – 5 July 2017
Fair and reasonable place to work. High pressure environment and very demanding. Start as early as 5am and can be working as late as 11pm or midnight. Also, overnight inventory shifts could be something you have to do.
Reasonable leadership, minimul dress code, good pay for industry
Terrible place to work with no incentive to make you want to stay.
Grocery Specialist (Former Employee) – Vancouver, BC – 21 June 2017
Terrible place to work no opportunity for advancement. Terrible pay. Lots of responsibility required with no incentive to stay. Managers sit in office while lower employees do all the work for very little pay.
Prepared Food Supervisor (Current Employee) – Ottawa, ON – 28 May 2017
The most enjoyable part of my job was the people I worked with. Workplace culture was very much about the alternative lifestyles and living healthy. Eating good food and pleasing the customer no matter what. While we believed very much in pleasing the customer management was not afraid to stand up for their employees if someone was being notoriously difficult and rude.
Team Trainer (Former Employee) – Vancouver, BC – 3 May 2017
Whole Foods has a million mantras and core values that they want you to breathe and live. It gets excessive and they're not practiced consistently. The wages are better than average but the pay raises were minimal and far between. Worked there for five years in two locations. Customers expect A LOT when shopping at the expensive store and are quick to complain if they feel they did not get the absolute BEST experience. Becomes exhausting to have to deliver the best customer service of your life with every individual. They took away employee perks over the years I was there, used to have sandwiches and soups pricing for employees and used to subsidize part of the bus pass. It's been sad to see the company go more corporate.
Service team member (Current Employee) – Toronto, ON – 30 April 2017
Great team members to work with. Easy job no brainer. Lots of waste for an environmentally conscious company. Overworked in all departments of the store grocery, produce, meat and prepared. Management or team leaders as they are called are good too much pressure from higher up causes high stress environment where the bottom line is the highest concern not staff morale and safety.
Staff discounts 20% of products
Overpriced products without discount, underpay staff compared to competitiors
Perishable Buyer (Former Employee) – Mississauga, ON – 27 April 2017
A typical day at whole foods could be everything from mundane to hectic depending on what day of the week it was. I learned much there about good organics and various other alternatives to almost any food group. The management at my particular location was sporadic and self serving leaving myself and my coworkers to our own devices to try and figure out all of the situations. It's a great environment as long as you have the understanding that almost all situations, the customers will come first.
Cook (Current Employee) – Vancouver, BC – 5 April 2017
The company is based on favoritism, and you need to build a good relationship with leaderships in the store you work. If leadership does not like you well, there is less chance that you will be promoted.
Team Member (Current Employee) – Vancouver, BC – 21 March 2017
The teaching and emphasis that is placed on "Customer First" can be shocking to an outsider. i.e. Treat the customers as your guest Don't point to where something is, walk them to it and show them (whether it be by walking to the other side of the store or close by)
It does feel repetitive and excessive, but after knowing HOW to give exceptional customer service, you are able to easily learn how to GET great customer service much more easily and just about anywhere you go.
Part-time grocery store cashier (Current Employee) – Ottawa, ON – 14 March 2017
Whole Foods Market, Ottawa, has continuously demonstrated to be a fun, welcoming, supportive and exciting work environment. All of the team members and staff are very gracious and kind. The customers are pleasant, and I am always happy to be there. Management was great around a student schedule and always very accommodating to any needs.
Front end customer service/cashier (Former Employee) – Burnaby, BC – 2 March 2017
Working as a cashier, you have to be able to handle working in a fast paced environment. WFM emphasis the importance of providing the best service to our customers and educating them on sustainable organic food options. However, management at this certain location was terrible and job retention was low. Be aware.