Learning and Performance Specialist (training)
WhiteWater West Industries - Richmond, BC

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WhiteWater brings the fun as The ORIGINAL Waterpark & Attractions Company. Since 1980, WhiteWater has grown from a successful waterpark operation into a thriving designer and manufacturer of ORIGINAL attractions. WhiteWater’s team is ORIGINAL, seriously fun and innovative. They think outside-the-pool, create the newest, coolest attractions and supply the world’s most memorable, WOW-that-made-my-day experiences! Headquartered in Richmond, BC, WhiteWater West Industries Ltd. has over 30 years of award-winning expertise, 550+ employees and 20 offices worldwide.

At WhiteWater, we celebrate our diversity and highly value our employees. Our uniqueness is what makes us a creative, energetic, fast paced and innovative company. We are an exciting business in a unique international industry that promotes a flexible and positive work environment. We empower our employees with new technologies, and the latitude to do their best work. We have a business casual dress code, collaborative, open door environment and acknowledge the need for work-life balance.

POSITION: Learning and Performance Specialist
BUSINESS UNIT: All Business Units
FUNCTION: Human Resources
REPORTS TO: Human Resources Manager

Responsible for leading the learning and performance programs for a global customer service focused, vertically-integrated high-performing workforce. The customers for this position include technical & non-technical professionals, manufacturing trades, artists, construction consultants and senior leadership – the Learning and Performance Specialist is adaptable and enthusiastically supports all.
Using an analysis and research based approach to developing programs with alignment to the company and manager goals they will support development and in some cases deliver a variety of content including customer service excellence, Lean, mindset / work habits, safety / wellness and job specific training. The Learning and Performance Specialist is a key role ensuring continued career development and in having employees skilled to meet project demands. They will also be responsible for the Kaizen Performance Feedback program and Skills Matrixes. This position requires an energetic, self-starter with an entrepreneurial spirit.

 Out of province Water Park entrance fees
 Medical benefits without waiting period
 Healthcare spending allowance
 3% company matching RRSP contribution after 1 year
 Close to transit, bike-commuter friendly facilities, free parking and nature trails.
 Flexible work environment
 Employee Assistance Program
 Tuition reimbursement for approved programs
 Fast paced, fun and professional environment
 Energetic, self-starters with entrepreneurial spirit
 Global diverse customers and teammates
 Working with The ORIGINAL Waterpark and Attractions Company… now how awesome is that?!

The Learning and Performance Specialist will be responsible for the following:
 Lead performance-based learning and development programs and opportunities including gap analysis, design/development, delivery, and evaluation for diverse global workforce
 Identify performance improvement opportunities with tangible objectives
o Conduct needs assessments, partner with people leaders and align to company goals
 Improve and maintain Kaizen Performance Feedback program including goals and utilize content to guide learning programs
 Lead train-the-trainer for in-house subject matter experts
o Develop and teach customer service excellence training
o Co-develop and teach Lean training
o Develop and deliver work habits / professional skills training and refreshers
 time management, communications, customer service, high performing teams
 Coordinate Skills Matrixes
o Richmond manufacturing, construction consultants, Philippines manufacturing, sales
 Coordinate Job Specific training
o Sales, Construction AGM, Engineering, other
 With HR Manager, enhance onboarding experience of new employees to have them be highly productive and highly engaged in the shortest amount of time
 Manages corporate training budget and oversees department budgets
 Curate libraries: books, audio books, videos, etraining materials
o Source, write, edit and develop materials and tools
 Partner with post-secondary and other training providers
o Dynamic Achievement, Hawkridge, BCIT, Kwela, WorksafeBC, ISS of BC, Catalyst, Canscott, other
 Coordinates professional dues, recertifications and training reimbursement requests
 Coordinates co-op, intern and apprentice programs
 Liaise with Training Coordinator at Kelowna facility and Helpdesk Administrator at Richmond
 Ensure WhiteWater West’s vision, values and goals are reflected throughout the learning and performance material
 Usage of Non-Compliance Reporting (NCR) / Opportunity for Improvement (OFI) procedures
 Continuous improvement of self and organization
 Fosters a culture and leads the development of Customer Excellence, Continuous Improvement and Lean philosophies
 Lead one continuous improvement project per year
 Respect for people with communication, consideration and cooperation
 Responsible for safety, ensuring best practices are followed
 Execute responsibilities according to lawful and ethical standards
 Ensure regular performance feedback through formal performance reviews every 12 months in addition to probationary term reviews

 Adult Education / Industrial Psychology post-secondary education and/or equivalent experience
 Ability to tailor content for adults including different education needs, learning styles, professional backgrounds and levels from basic knowledge to high proficiency
 Cross-cultural experience is highly valuable
 Tech savvy including comfort with highly technical content
 Proficiency in Microsoft Office, SharePoint, Lync, Visio and Project
 Familiarity with CAD and other design and engineering programs is an asset
 Must be legally eligible to work in Canada

 Strong desire to value and invest in our workforce
 Ability to unambiguously elucidate even the most complex concepts
 Coach and facilitation approach
 Engaging, enthusiastic and approachable
 Pro-active and a keen learner including of latest research and best practices to elevate quality of content and teaching methods
 Exceptional ability to listen, communicate and collaborate
 Motivate and contribute to a positive and results oriented team environment
 Curious with the desire to understand
 Hands-on, role-up your sleeves, do whatever it takes to get the job done attitude
 Ability to develop and maintain effective internal and external working relationships with all levels in the organization
 Ability to encourage and ensure adequate performance of external service providers
 Excellent time management, organization and priority defining skills
 Flexible individual with the ability to multi-task and prioritize a changing workload
 Ability to work independently and as a team, self-starter and energetic
 Able to meet tight deadlines in a fast paced, fun and professional environment


Application closing date is August 24, 2014. Applications will continue to be accepted until position is filled.

Include your cover letter and resume in your application with “Learning & Performance Specialist” in the subject line of your email

Only candidates considered for an interview will be contacted.
Thank you for your interest in this position!

More information about this and other roles at www.WhiteWaterWest.com/careers.html