Supervisor, Retail and Rental
Whistler Sport Legacies - Whistler, BC

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Job Location: Whistler Olympic Park
The Supervisor, Retail and Rental, under the direction of the Coordinator, Sport and Recreation Services, ensures efficient and customer service oriented operation of the equipment rental shop, service area, along with retail operations, including inventory, and stock management. The Supervisor, Retail and Rental, works with the Coordinator, Sport and Recreation Services, Supervisor, Sport School, and Supervisor, Sport and Recreation Services, to create a seamless and customer friendly delivery of all Whistler Olympic Park (WOP) public programs and services. This is a seasonal role and requires ability to work weekends and evenings. This is a seasonal full time position.

Reporting To:
Coordinator, Sport and Recreation Services


Supervise Sport and Recreation services staff as directed
Develop and implement an efficient rental equipment distribution process for individuals, and groups
Ensure the preparation and ongoing maintenance of all rental use equipment
Carry out guest ski preparation including proper care, waxing and maintenance as required
Engage proactively with IT and POS support staff to assist in troubleshooting hardware problems and addressing system issues, and work to improve overall efficiency of systems
Assist cashiers with reconciling day end point of sale reports
Conduct monthly audits of each printer usage within WOP and submission of reports to Finance
Ensure appropriate inventory of both retail and rental items and maintain appropriate stock for ski service operations
Assist team with other duties as assigned or required

Financial reconciliation of all retail and rental operations
Manage inventory(ies) and inventory systems
Ensure the most cost effective methods of delivering programs and services are implemented by diligently matching resource allocations to program and service requirements
Team Management

Deliver staff product knowledge and skill seminars covering all aspects of WOP public programs and services
Provide on-going feedback and seasonal performance reviews


Minimum 2 years experience in the operation of a ski equipment rental shop
1-2 years experience in customer service oriented role
Previous supervisory experience required
Class 4 Drivers Unrestricted License and driving experience required if assigned the duty of guest transportation via WSL owned vehicle
Experience in sales and retail operations an asset
Knowledge and appreciation of cross-country skiing or sport and recreation facility operation an asset
Reliable transportation (WOP is not serviced by transit)


Keen and can-do attitude
Willingness to assist other team members (at times outside of the department) as needed and requested
Passion for exceptional customer service is essential
Physical Requirements:
Ability to work outdoors in variable weather conditions
Ability to stand for long periods of time
Ability to regularly lift 50lbs
Applications Open/Close:
Friday, October 11, 2013 to Thursday, October 31, 2013

About this company
Whistler Sport Legacies is a not-for-profit organization responsible for owning, managing and operating three of the 2010 Games venues...