Digital Operations Assistant (Bilingual - Mandarin/English)
Weststar Entertainment Inc. - Toronto, ON

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Digital Operations Assistant

Job Description
Digital Operations Assistants work with operations managers and other personnel to help keep businesses running smoothly. He/she works in a highly dynamic, fast paced and challenging environment while ensuring high accuracy in through-put, delivering customer satisfaction by ensuring top notch quality of his/her output. This full-time position requires a passion for confronting climate change, a talent for creating and executing processes, organization and project management, strong written and verbal communications skills and the ability to work effectively under pressure and tight deadlines.

Responsibilities
- Be actively involved in the company’s operations, providing support for the project management, development and customer support departments
- Monitor request management system
- Perform routine database searches
- Prepare weekly/periodic reports
- Perform administrative tasks to support the Operations group
- Compose memos, transcribes notes, and perform research
- Assist in the execution of effective strategies
- Improve processes and policies in support of organizational goals
- Assist to manage customer support; support sales and marketing activities
- Be responsible for confidential and time sensitive material
- Other duties as assigned by supervisor

Requirements
- Proficient in Microsoft Word and Excel (Experience in Access, SQL or SAS a plus)
- Minimum 1 year experience in administrative support, with previously demonstrated experience in interaction, job complexity, and coordination
- Bachelor's Degree in business administration, commerce, management is a plus
- Self starter with strong organizational skills in order to manage multiple priorities, while maintaining a high level of customer service in a complex environment
- Demonstrated history of accuracy and attention to detail to achieve quality results
- Aptitude to adopt to new software quickly
- Clear, excellent written and verbal communication skills
- Demonstrate high level of professionalism, excellent team oriented skills and ability to multi-task and work in a fast-paced environment
- Ability to work with minimal supervision and as part of a team
- Ideal profile will have previous experience in IT support, IT capabilities, and strong administrative capabilities
- Fluent at speaking and typing in Mandarin

Two Shifts
Day: 6:30am-2:30pm
Night: 10:00pm-6:30am

Address
M1S 5C8


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