Pros: Ability to develop and expand program
Cons: Many hours away from home
I started my job at WestJet as Trainer for their Special Assistance Team (SAT) training - teaching employees how to help passengers in the event of an airplane accident or incident. The program was quite new when I joined the company, and I was able to grow it from less than 50 trained to over 3,000. After approximately one year, I was promoted to Emergency Response Manager, which included not only the SAT training, but also the emergency preparedness for the airline. I set up trained personnel in each of the Canadian WestJet bases, and ensured they were well trained in ER procedures and kep their base personnel up to date and ready. I coordinated and conducted mock training exercises and wrote programs for recurrent training. The hardest part of the job was turning off my brain and sleeping at night. I learned how to be an effective leader and excellent training facilitator. My team became very important to one another, and I enjoyed their input and effort so much. I was happy to accept the President's Award for Excellence.