Enjoyed my time with this company!!! I have gone through many changes with this airline. We grew from the little airline that could to a large international airline with many new destinations and aircraft types.
Flight Attendant (Current Employee) – Vancouver, BC – 26 July 2017
One of the founding principles of WestJet's corporate culture is that we take care of our people as well as if not better than our guests, so they can better take care of our business.
This virtue has been exchanged for corporate greed, one that has seen the executives salary increased by as much as 40% while cutting frontline worker's jobs and freezing wages during what our executives have labeled as difficult economic times.
Under our current CEO we have seen the unionization of our pilot group and soon to be flight attendants and Customer Service Agents as well as our ground staff.
5 years ago this was unthinkable; we all were protectors of our company culture. Now a majority of employees are unsure of their future and the promise of opportunities in our once great corporate experiment.
Excellent opportunities abound for executives.
Forget about advancement, wage increases, and recognition for frontline employees.
Technical Records Controller (Current Employee) – Toronto, ON – 17 June 2017
Excellent work culture focused on work/life balance and employee satisfaction. it has a fun and dynamic office culture. Management style focuses on the work that is being done, and doesnt micro manages.
Flight Attendant, Canada's favourite airline (Former Employee) – Calgary, AB – 13 June 2017
An incredible employer, above all other airlines. The benefits are peerless, with the opportunity to put a portion of your wage into to the share program - great way to save and grow money! Travel the world with like minded people and have plenty of time off.
Travel, Culture, Wage, Lifestyle, very flexible
Sometimes long hours, up to five days away from home at a time, abnormal schedule/eating/sleeping can be hard on the body
Customer Service Agent (Former Employee) – Calgary Airport – 9 June 2017
Great company but needs a lot of work in the management department. Not all the right people in the right positions in managements, less then desirable. Next to no experience in management skills, therefore regular employees and guests don't benefit from it
Sales Representative (Former Employee) – Moncton, NB – 8 June 2017
I started At westjet about 4 weeks ago, my performance was great, my attendance was excellent and I gave my 100% every day! I did my first 2 test and I did great on them both in the 90's.
On my 3rd week our instructor changed our seating and i was place at a computer that was having a lot of issues. I told my instructor and she had a look at it but nothing else was done to fix the problem.
All week I was not able to complete any practise on that computer, i would start my bookings and i would get strange errors.
I still tried very hard and came in early/Stayed late to make sure I did great like I did to begin with.
My 3rd test I failed and we get 1 rewrite and I failed again by not many points but obviously if I would have had a working computer i would Have never failed in the first place.
If you will hire staff make sure all equipment needed is working for all staff.
Customer Service Agent (Former Employee) – Victoria, BC and Abbotsford, BC – 4 June 2017
I loved working as a CSA in both Victoria and Abbotsford. (2001 - 2005?) Difficulty was the rate of pay, wished I could have stayed there longer. Great training and support and obviously a very successful airline. Thanks WestJet!!!!
Customer Service/Baggage Service Representative (Current Employee) – Toronto Pearson International Airport, ON – 22 May 2017
All management is looking out for themselves and don't want to hear the any feedback from frontline workers. But pay is ok after you put in your time and flight benefits is a nice bonus. Biggest problem is management and the willingness to change to make frontline workers job more productive.
Traveling, meeting and greeting guests is a part of an everyday flight at Westjet. Ensuring that guests not only have a great customer service experience, but most importantly that they arrive safely at their destinations. I have learned that kindness comes a long way, especially because traveling could be quite tiring for everyone. The management at Wesjet is excellent, and I feel well taken care of as an employee. The hardest part of this job for me is the constant changes of schedules. It's hard on the body and the body rhythms, however what I enjoy the most is relaxing in a sunny destination, and meeting amazing crews and guests along the way.