Pros: benefits, but was not made aware i had a deadline to enroll, so i didn't get them anyway
Cons: too many to name, mostly poor management
The location I worked at suffered greatly from lackluster, disinterested management. The hotel manager wouldn't even make eye contact with me or return a simple hello. He'd bring the executive staff in for drinks at the bar during peak hours and knowing that there was a 30+ person event planned, AND the venue was understaffed. I received very poor and severely inadequate training and forced to work in three different venues. My day off requests were ignored on multiple occasions, mostly due to a lack of staff and cross-training.
Six months after I was hired, they finally hired a director of restaurants who was very disparaging and spoke to staff with no tact or consideration, and without taking the time to learn why things were being done in a certain manner. The director of restaurants had no regard for guests when the hotel manger was dining (or drinking), everyone was expected to stop what they were doing and bend over backwards to please the hotel manager.
The supervisor in the "we proudly serve" venue called out "sick" NUMEROUS times during my short tenure. After I submitted my two weeks noticed she called out 4 more times. She would make the schedule to most benefit herself, and again deny my day off requests. If there was an event scheduled that required us the be open longer than normal, she NEVER worked more than her usual shift, and forced the rest of the staff to work 12 hour days so she could go home early. We couldn't even get a simple bathroom break or clock out for a lunch break because there was no one trained to cover the venue. When we were busy, the supervisor – more... disappeared for hours to "check her emails."
After I brought this up with management and HR they did NOTHING about it. An obvious case of either very poor management or nepotism. (At the time of this review she is still supervisor, so beware potential baristas, you're life will be scheduled around a lazy, self-centered, entitled supervisor)
Furthermore, when I applied for a department transfer to service express, I interviewed and was told they'd get back with me after Christmas (in 3 weeks). After Christmas I was told they were re-hiring someone else, although I learned this later was not true, and then the Front Desk/Service Express management just ignored me. It was at that point I had enough. My last day there I heard from another employee that were finally talking about hiring me, unaware that more than a month after I applied for the job I was going elsewhere. – less