Purpose of the Job:
Answer customer enquiries in a professional and courteous manner. Resolve issues, fulfill requests, and enters orders.
In this position you will be receiving incoming calls from small to medium sized businesses and provide superior customer service in response to orders or inquiries regarding the company’s products.
Duties and Responsibilities:
Provide outstanding service to our customers.
Have a thorough understanding of customer service guidelines to recommend solutions for our customers.
Provide delivery and order status to customers.
Provide product recommendations, pricing and item availability information.
Resolves problems by clarifying issues, researching alternative solutions and implementing them
Builds and maintains customer confidence .
Follows up on customer requests.
Inspect and clean products in between calls.
Enhances organization reputation by accepting ownership for accomplishing new and different requests.
Previous experience in a call center - customer service oriented environment
Excellent interpersonal skills
Must be fully bilingual – (French and English)
Experience dealing with customer complaints
Ability to work in a fast paced environment
Very good problem solving skills
Must have a pleasant, patient and friendly attitude
Possess a strong work ethic and team player mentality
Must have computer knowledge
What we offer: competitive salary; no weekends; dayshift; group insurance benefits after 6 months; a friendly work atmosphere.
Location: St. Laurent
WestGroup Research is a full service research company headquartered in Phoenix, Arizona that has been providing market research services for...