Insurance agent (Former Employee) – Victoria – 13 March 2014
The training was horrible no direction. For such an extensive interview process the training was very misdirected. No reviews, passed around from one employee to another. You put in all that time and effort only to have it go haywire during your training!!!
Insurance Advisor (Former Employee) – Olds, AB – 21 June 2017
Love the people that I have gotten to work with however the management (in branch and what stems from head office is terrible) They micromanage their employees with the expectation that you do a pile of work with no extra compensation. Promises are made, with no follow through. Huge turnover in staff. The manager talks about staff to other staff, when confidentiality is supposed to be in place.
Advisor (Former Employee) – Calgary, AB – 9 May 2017
Work load is intense while each agent is required to be the receptionist as well as quotes assist walk in clients the list goes on at times the work load was so intense i felt i would cry or have a nervous breakdown. Def not paid enoughh for this job. Very demanding job ! Great career though..
Management is Never around. little to no training u have to just figure it out. I felt discriminated against by coworkers who were very condescending at times.
Pros They pay 4 your licensing give lots of time to get your license. Great benefits, bonus. E weeks off year paid
Accounting Assistant (Former Employee) – High River, AB – 3 April 2017
Very low paying for the amount of work they pile on your desk. Little to no wage increases from upper management, and lack of support. If you live out of town its a long way to drive for a little more then minimum wage. Wouldn't recommend this company to anyone.
Insurance Advisor (Former Employee) – Grimshaw, AB – 21 December 2016
I felt that my branch was poorly managed and our manager made a point to let us know a few times that we were all replaceable. It was the utmost stereotype of women unable to work together. I felt that some of that tension stemmed from management pitting "team members" against each other. There was also a lot of unrealistic expectations, like one under staffed office doing two offices work load. Previous employees were continuously blamed for current problems.
Insurance Agent (Former Employee) – Camrose, AB – 26 November 2016
Did not really have a chance to have a full opinion about workplace as I had only worked there for a short time. Had only worked there for a few months and knew that it wasn't the right place to be at that point in time ............................... ..........................................................
Private (Former Employee) – Private – 22 October 2015
I managed a team that got paid commission and they would constantly not get paid on time for it. It was a fight to deal with those responsible for this error and they would never apologize for it. A serious issue for a large group unable to pay things such as rent on time.
I had a good relationship with other employeed, clients and management
administrative assistant (Former Employee) – Prince George, BC – 6 March 2015
As receptionist I was the first impression both on the phone and in person exuding a happy atmosphere with professionalism. I got along with all co-workers both in and out of the office. The most enjoyable part of my job was the client contact, and at sometimes the most difficult part (ie irate clients, etc). I was employed at WFG for 12 years and had good work ethics, was very dependable, organized and moved traffic throughout the office in an efficient manner.
Insurance Broker (Former Employee) – Okotoks, AB – 19 February 2015
I was able to work from home and I found management was very understanding with my situation. I felt appreciated and was well rewarded for my hard work. I worked four hours per day from home and received calls from the office and clients regularly throughout that time. A typical day at work included writing new policies, processing endorsements and filing claims.
Insurance Advisor (Former Employee) – Brooks – 15 November 2014
Way too much work for way too little of pay. Training was horrible. Basically thrown in to try to figure out myself how to do the job. I was there for a year and half. Never had a review, there was a constant turnover of staff. Management acted like there was no problem at all, just kept giving us more work to do. I asked for a raise and was told that was not possible. There was a ban on raises. New people were making more than me. I worked late almost every night to keep up with the workload. No overtime was ever given. I did learn a lot about insurance, for that I am grateful. Some of the other employees were very nice, just stressed. Good hours and benefits.
IA (Former Employee) – High River – 28 September 2014
Get your licence and get out!! Some of the offices have a huge turnover and for some reason HR doesn't seem to notice. The Strathmore office lost the best manager last year and replaced him with a woman that did things for her benefit only. Once she had to meet a target and answer for her poor performance she ran. Now they have another with zero people managing skills. She has killed the office morale and will loose all the staff that have worked hard to keep it a successful office. If HR doesn't get in there soon that office will be completely upside down. Talk to the staff. Not just the new manager. She may think she knows it all but she has no clue how to talk or treat employees. Some manager training courses would have probably been a really good idea. To go from being a broker to a manager, never even managing a box shows. She could really use a kick off her high horse.
Commercial CSR (Former Employee) – Medicine Hat, AB – 12 May 2014
Reviewed list of upcoming renewals and prepared the appropriate documents for the commercial brokers; learned to use different systems and gained a bit of an insight into commercial insurance. The manager that hired me was very knowledgeable and easy to work with/for. It was a very relaxed atmosphere to work in but we still got the job done. My co-workers were approachable and open to questions as needed. Management changed and the whole atmosphere of the office changed....it wasn't as enjoyable to go to work every day. The most enjoyable part of the job was accomplishing what was put before daily and talking to a variety of people throughout the day,
Everyone got along and worked well together
Change in management styles; job was eliminated due to lack of work