Commercial CSR (Former Employee) – Medicine Hat, AB – 12 May 2014
Reviewed list of upcoming renewals and prepared the appropriate documents for the commercial brokers; learned to use different systems and gained a bit of an insight into commercial insurance. The manager that hired me was very knowledgeable and easy to work with/for. It was a very relaxed atmosphere to work in but we still got the job done. My co-workers were approachable and open to questions as needed. Management changed and the whole atmosphere of the office changed....it wasn't as enjoyable to go to work every day. The most enjoyable part of the job was accomplishing what was put before daily and talking to a variety of people throughout the day,
Everyone got along and worked well together
Change in management styles; job was eliminated due to lack of work
Insurance Advisor (Former Employee) – Grimshaw, AB – 21 December 2016
I felt that my branch was poorly managed and our manager made a point to let us know a few times that we were all replaceable. It was the utmost stereotype of women unable to work together. I felt that some of that tension stemmed from management pitting "team members" against each other. There was also a lot of unrealistic expectations, like one under staffed office doing two offices work load. Previous employees were continuously blamed for current problems.
Insurance Agent (Former Employee) – Camrose, AB – 26 November 2016
Did not really have a chance to have a full opinion about workplace as I had only worked there for a short time. Had only worked there for a few months and knew that it wasn't the right place to be at that point in time ............................... ..........................................................
Private (Former Employee) – Private – 22 October 2015
I managed a team that got paid commission and they would constantly not get paid on time for it. It was a fight to deal with those responsible for this error and they would never apologize for it. A serious issue for a large group unable to pay things such as rent on time.
I had a good relationship with other employeed, clients and management
administrative assistant (Former Employee) – Prince George, BC – 6 March 2015
As receptionist I was the first impression both on the phone and in person exuding a happy atmosphere with professionalism. I got along with all co-workers both in and out of the office. The most enjoyable part of my job was the client contact, and at sometimes the most difficult part (ie irate clients, etc). I was employed at WFG for 12 years and had good work ethics, was very dependable, organized and moved traffic throughout the office in an efficient manner.
Insurance Broker (Former Employee) – Okotoks, AB – 19 February 2015
I was able to work from home and I found management was very understanding with my situation. I felt appreciated and was well rewarded for my hard work. I worked four hours per day from home and received calls from the office and clients regularly throughout that time. A typical day at work included writing new policies, processing endorsements and filing claims.
Insurance Advisor (Former Employee) – Brooks – 15 November 2014
Way too much work for way too little of pay. Training was horrible. Basically thrown in to try to figure out myself how to do the job. I was there for a year and half. Never had a review, there was a constant turnover of staff. Management acted like there was no problem at all, just kept giving us more work to do. I asked for a raise and was told that was not possible. There was a ban on raises. New people were making more than me. I worked late almost every night to keep up with the workload. No overtime was ever given. I did learn a lot about insurance, for that I am grateful. Some of the other employees were very nice, just stressed. Good hours and benefits.
IA (Former Employee) – High River – 28 September 2014
Get your licence and get out!! Some of the offices have a huge turnover and for some reason HR doesn't seem to notice. The Strathmore office lost the best manager last year and replaced him with a woman that did things for her benefit only. Once she had to meet a target and answer for her poor performance she ran. Now they have another with zero people managing skills. She has killed the office morale and will loose all the staff that have worked hard to keep it a successful office. If HR doesn't get in there soon that office will be completely upside down. Talk to the staff. Not just the new manager. She may think she knows it all but she has no clue how to talk or treat employees. Some manager training courses would have probably been a really good idea. To go from being a broker to a manager, never even managing a box shows. She could really use a kick off her high horse.
Insurance agent (Former Employee) – Victoria – 13 March 2014
The training was horrible no direction. For such an extensive interview process the training was very misdirected. No reviews, passed around from one employee to another. You put in all that time and effort only to have it go haywire during your training!!!
A great place to work if you want to create a steady life routine as hours are great. Benefits are only okay, not too good though. The people you get to work with are great. Little to no advancement opportunity though.
Communications (Former Employee) – High River, AB – 23 May 2013
When I started at Western I was truly excited to be working for what I thought was an amazing company. After about a year there I started to realize that there was very little stability, most people are gone within a year or two of starting. Of those people most were let go or fired for seemingly no reason. The managers are the worst I have ever worked for. There is little room for growth or advancement and HR/management does not care at all about staff. If you have any concerns you will just be fired.
Several people were getting sick in the office and they were just shoved aside and eventually let go for no reason. HR said even if a quarter of the staff were ill it would be too small a number to really be concerned with fixing the problem.
Save your time and effort and work for a company that will value the contributions of bright people.
Good hours, decent benefits
No job stability, crazy managers, dishonest people promoted.
Customer Service Agent (Former Employee) – Kelowna, BC – 13 October 2012
Western Financial Group was a good place to work. A typical day would involve working with clients to make sure that they had proper insurance on their vehicles. I worked well with my co-workers and they were always there to help me and me to help them.